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<blockquote data-quote="Diabolic" data-source="post: 226912" data-attributes="member: 544985"><p>SENT: 4/30/2003</p><p></p><p>Dave,</p><p></p><p>I have been trying to call today but can't seem to get an answer. Would it be acceptable to complete my order through the website?</p><p></p><p>- Tom</p><p></p><p>***</p><p></p><p>WOOFERSETC: 5/1/2003</p><p></p><p>Thank you for your order. Your order number is ####.</p><p></p><p>You can check your order status and details by logging into our website at:</p><p></p><p><a href="https://secure14.monstercommerce.com/www_woofersetc_com/orderstatuslogin.asp" target="_blank">https://secure14.monstercommerce.com/www_woofersetc_com/orderstatuslogin.asp</a></p><p></p><p>***</p><p></p><p>SENT: 5/1/2003</p><p></p><p>Dave,</p><p></p><p>Due to an unexpected emergency, I need to cancel my order. There are no longer sufficient funds in my account to pay for it.</p><p></p><p>Thanks,</p><p></p><p>Tom McClure</p><p></p><p>***</p><p></p><p>WOOFERSETC: 5/2/2003</p><p></p><p>Hi Tom</p><p></p><p>We had already shipped your sub when we received your email and it is already in trasit to you with UPS. Please let us know if this is going to be a problem</p><p></p><p>Thank you</p><p></p><p>WoofersEtc.com</p><p></p><p>***</p><p></p><p>SENT: 5/5/2003</p><p></p><p>It will cost me $29 overdraft fees and leave me broke for over a week but that's not your fault. One of those freak incidents that happen in life has cost me a small fortune so... I'll manage.</p><p></p><p>I wanted the sub either way, I just needed to wait until it was more economical for me (about a week or two).</p><p></p><p>Thanks</p><p></p><p>-Tom McClure</p><p></p><p>***</p><p></p><p>SENT: 5/5/2003</p><p></p><p>I received emails on the 5th (today) stating that my order was processed and shipped then. The tracking number has not yet registered with UPS.</p><p></p><p>So when I received your email on the 2nd, it had clearly not been shipped. I'm not trying to be problematic [...] but if the charge hits now, I have a family to take care of.</p><p></p><p>I just want honesty. You received my email on the 30th of last month. If it were already in transit by then, it would have registered with UPS-tracking and most likely arrived by now, but it had not.</p><p></p><p>Is there any way to forestall the charges? I suspect not and I realize this is an odd request but I have a family to think of.</p><p></p><p>***</p><p></p><p>SENT: 5/6/2003</p><p></p><p>Well, since I didn't get any answer, it's clear that I was simply lied to about the shipment date of my item. UPS clearly shows it as being shipped on the 5th, three days after the message below was received and six days after my request to cancel.</p><p></p><p>Had I simply been told the truth, I would have dealt with the problem as best I could, with no fault attributed to you. I have spent $850.00 with you in less than a month. You also falsely list Diamond HEX s600s for sale on your website, which you do not have (and *cannot* legitimately have) for sale. It quickly became obvious to me that the Diamond listing is "bait" to sell people the Focal 165k2s, which I now regret buying from you - not because I am disappointed in the Focals but because I now recognize how unimportant the truth is to your company.</p><p></p><p>Dishonesty like this is now so rampant with internet businesses that it is almost expected, which is a shame. Again, had I simply been told the truth, I would have had no problem.</p></blockquote><p></p>
[QUOTE="Diabolic, post: 226912, member: 544985"] SENT: 4/30/2003 Dave, I have been trying to call today but can't seem to get an answer. Would it be acceptable to complete my order through the website? - Tom *** WOOFERSETC: 5/1/2003 Thank you for your order. Your order number is ####. You can check your order status and details by logging into our website at: [URL="https://secure14.monstercommerce.com/www_woofersetc_com/orderstatuslogin.asp"]https://secure14.monstercommerce.com/www_woofersetc_com/orderstatuslogin.asp[/URL] *** SENT: 5/1/2003 Dave, Due to an unexpected emergency, I need to cancel my order. There are no longer sufficient funds in my account to pay for it. Thanks, Tom McClure *** WOOFERSETC: 5/2/2003 Hi Tom We had already shipped your sub when we received your email and it is already in trasit to you with UPS. Please let us know if this is going to be a problem Thank you WoofersEtc.com *** SENT: 5/5/2003 It will cost me $29 overdraft fees and leave me broke for over a week but that's not your fault. One of those freak incidents that happen in life has cost me a small fortune so... I'll manage. I wanted the sub either way, I just needed to wait until it was more economical for me (about a week or two). Thanks -Tom McClure *** SENT: 5/5/2003 I received emails on the 5th (today) stating that my order was processed and shipped then. The tracking number has not yet registered with UPS. So when I received your email on the 2nd, it had clearly not been shipped. I'm not trying to be problematic [...] but if the charge hits now, I have a family to take care of. I just want honesty. You received my email on the 30th of last month. If it were already in transit by then, it would have registered with UPS-tracking and most likely arrived by now, but it had not. Is there any way to forestall the charges? I suspect not and I realize this is an odd request but I have a family to think of. *** SENT: 5/6/2003 Well, since I didn't get any answer, it's clear that I was simply lied to about the shipment date of my item. UPS clearly shows it as being shipped on the 5th, three days after the message below was received and six days after my request to cancel. Had I simply been told the truth, I would have dealt with the problem as best I could, with no fault attributed to you. I have spent $850.00 with you in less than a month. You also falsely list Diamond HEX s600s for sale on your website, which you do not have (and *cannot* legitimately have) for sale. It quickly became obvious to me that the Diamond listing is "bait" to sell people the Focal 165k2s, which I now regret buying from you - not because I am disappointed in the Focals but because I now recognize how unimportant the truth is to your company. Dishonesty like this is now so rampant with internet businesses that it is almost expected, which is a shame. Again, had I simply been told the truth, I would have had no problem. [/QUOTE]
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