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Message: <blockquote data-quote="jstbass" data-source="post: 4775929" data-attributes="member: 551922"><p>Happened to us once. We canceled our service one day, next thing you know I had a 250 dollar charge on my account. I had automatic payments set up with them. I called and the lady tried to tell me that I had renewed my contract when "their" DVR took a crap and was replaced. I asked her, how in the world was that my fault? If I would have known that it came with a contract renewal I would have canceled it then and there. She said I can have a manager give you a call in a few days or you can hold on till I find one. I said oh let me think wait a few minutes, tops hour or so, to get my money back. Or should I wait a few days? I told her I will hold, she had someone on the line in five minutes. They gave me my money back, I suggest you  call and ask for a manager.</p></blockquote><p></p>

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