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<blockquote data-quote="mikey7182" data-source="post: 3745367" data-attributes="member: 580809">Pretty interesting article.&nbsp; I think it makes some pretty good points... Things that myself (and I&#039;m sure others) have seen in day-to-day observations for some time now, that most people are more prone to dwell on the negative than the positive unless it has to do with them personally.&nbsp; Like the article mentions, people are much more likely to tell 5 or 10 friends about a negative experience they had with a company then if they&#039;d had a positive experience.&nbsp; Yet if it something intimately involving themselves, I think people are much more likely to do the opposite; that is, to tell other people about positive things they&#039;ve done rather than mistakes they&#039;ve made or what have you.&nbsp; The inordinate number of ludicrous lawsuits in the U.S. comes to mind while reading this article as well... nobody wants to accept personal blame when something bad or embarrassing happens, but when something great happens, they&#039;re the first ones in line waiting to take credit.Edit:&nbsp; Nothing breakthrough about the article though...</blockquote>

[QUOTE="mikey7182, post: 3745367, member: 580809"] Pretty interesting article. I think it makes some pretty good points... Things that myself (and I'm sure others) have seen in day-to-day observations for some time now, that most people are more prone to dwell on the negative than the positive unless it has to do with them personally. Like the article mentions, people are much more likely to tell 5 or 10 friends about a negative experience they had with a company then if they'd had a positive experience. Yet if it something intimately involving themselves, I think people are much more likely to do the opposite; that is, to tell other people about positive things they've done rather than mistakes they've made or what have you. The inordinate number of ludicrous lawsuits in the U.S. comes to mind while reading this article as well... nobody wants to accept personal blame when something bad or embarrassing happens, but when something great happens, they're the first ones in line waiting to take credit. Edit: Nothing breakthrough about the article though... [/QUOTE]

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