Well, I hoped it wouldn't happen to me, but it did. The swing face on my 9851 is messed up, and is constantly getting stuck. I found that if i pull on it while pressing open, it can open if it's stuck. It's to the point where to about 50% chance it will open on its own. I bought it at bestbuy, but i didn't get the warranty. I refuse to have a $280 hu mess up so early like this (even though I didn't pay $280). So this means I'm gonna have to do the whole shipping thing through alpine, and wont have any music for like 2 weeks? I had it for like 2 months now, bestbuy probably won't replace it right?