Retail hell

[jsloan10 10+ year member]

Yesterday a young kid came into my shop complaining that his subs won't make any sounds, he had recently bought a JVC 310 cd player and a pair of Kenwood 10's in a ported box for his Ford ranger extended cab. I offerd to go outside and have a look at it for him to see if I could correct the problem, apon inspection I find and old Rockford 200watt monoblock running the subs with the factory speakers run off the Jvc deck. The amp was installed by the kids friend using spare scraps of 10 gauge wire and an old grey colored RCA cable that had been cut and fixed using cheap butt connectors (major ghetto install).

Heres where the hell comes in-

The kids friends pull up and immediatly start blaming me for problem saying that I have sold him "junk" equipment and that I better fix it, they say that we wired the subs wrong in the box and that the Jvc decks pre outs are dead.

The problem-

The subs just move slightly in and out without making any sound while the rest of the system plays normally, my first thought is that the amp is putting out a straight DC signal probably caused by a short in the crappy RCA cables or the amp is damaged.

Troubleshooting-

I take the box out of the truck and hook it up to one of the amps on the demo board to show that the subs are indeed wired correctly in the box, sure enough they sound fine, the kids immediatly start blaming the deck as the problem and I respond by saying that it is rare for the preouts to be dead on a brand new deck and suggest that the hacked RCA cables be replaced and possibly the amp. This is where they get mad swearing up and down that the amp is the best amp ever and that the RCA's are just fine demanding that I replace their friends cd player with a better model, I respond by offering to test the CD player to see if the pre outs are ok and go outside to remove the deck from the truck which causes more problems because the deck cannot be removed without taking the dash apart because of the way the kids friend installed it, so I tell the kid to go home take out the deck and bring it back so I can test it, as I don't have the tools or the time to remove it myself. At this point his friends start laughing at me making references to how stupid I am because I can't remove the deck. I walk back into the store shaking my head.

RAGE-

In any other situation I wound have broke those stupid little bastards arms and legs, pissed on their faces and object ***** their mothers with a chainsaw. There is nothing worse than young kid coming into the store thinking that he knows more about car audio than you do and that your sole purpose in life is to steal his money and give him junk in return. I strive everyday to give better customer service and better prices then our competitors and this crap just pisses me off.

Sorry if thats longwinded, I needed to blow off some steam.

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[JoseMCeee 10+ year member]

RAGE-

In any other situation I wound have broke those stupid little bastards arms and legs, pissed on their faces and object ***** their mothers with a chainsaw. There is nothing worse than young kid coming into the store thinking that he knows more about car audio than you do and that your sole purpose in life is to steal his money and give him junk in return. I strive everyday to give better customer service and better prices then our competitors and this crap just pisses me off.

Sorry if thats longwinded, I needed to blow off some steam.

I feel ya mayne, I feel ya. U had the right to get mad. I know I would not have handled that shit that way. I would have gotten pissed right away. I bet they wont even come back because they are going to fix it by doing it the way u told them to.

 

[azbass 5,000+ posts]

yay, i cant wait for kids like that to come in to my shop...

 

[jsloan10 10+ year member]

I was thinking that a can of pepper spray or a tazer gun would have resolved the problem better. //content.invisioncic.com/y282845/emoticons/naughty.gif.94359f346c0f1259df8038d60b41863e.gif

 

[azbass 5,000+ posts]

word

 

[Expy2000]

You should have just said, shut the fuk up azzhole..

then said, this is a mustard and mayo conversation, you dont need to ketchup..

ha ha ha

//content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[THUNDERBIRD 10+ year member]

u just sold the deck and subs in the box and didnt install any of it so none of it is ur problem i would have said thats y u should have had us install it so i could warenty it but since we didnt ur warrenty is void

 

[OldManTod 10+ year member]

I can try to come up with a great story or the way you should feel, but it all comes down to...

Fuk em...

I tell you, between the boards here and my buddy Al who owns a stereo shop, I ask some pretty dumbass questions, but I am humble (got a computer question, that has been my business for 17 years) and eventually these guys will figure it out and when they do, they will think to themselves that they are sorry for being the *** they were for 20 some odd years...

No worries mate, there are folks out there who appreciate you and the way you do business, I can tell you that if you are honest and help us handicapped, I appreciate you and your business.

T

 

[JAZN 5,000+ posts]

i woulda said "lemme try and fix the problem" and then beat their ***** silly. problem solved.

 

[NDMstang65 10+ year member]

kick them in teh nuts! //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

it really pisses me off badly when somebody tells me how to do something...or acts like you described

 

[XtrmAudioCncpts 10+ year member]

tazer gun

if you tazer a car wouldnt it burn up all the electrical? and if so tazer the car so the whole car is junk

 

[jsloan10 10+ year member]

Lol! //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif

 

[Ignatowski 5,000+ posts]

dood,you messed up there system

MUHHHAHAH

jk

 

[AVSTANG02]

Man you were way to nice to go outside to check it out.

Is yer shop in t.o?

Like everyone else said the kids bought the equipment and installed it themselves **** em!

the moment i thought the kids were disrespecting me I would have sent them on their way.