RE not returning emails

[DFW40 10+ year member]

I purchased a RE SE 12 that was not working correctly. They told me the top plate was off center from the start and that is why the sub was making a very loud popping noise at high volumes, the voice coil was being rubbed. On Aug 6th they said that they would send me out a new one and that it would be at my place 3 to 4 business days later. That was 20 days ago and I have not heard a thing, I have also sent two emails to find out the status and have not heard anything. Has anyone else had trouble getting ahold of them. I could have driven out there and made my own sub, gambled a bit, and driven back to Dallas and still had time to spare.

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[Nikuk 5,000+ posts]

as i understand it, everyone has a tough time getting through to them. they are quite busy though, just take a look around here, demand is quite high LoL.

they are not a big corporation with countless faceless people to work in a call center... it does take time. But for a service issue i wouldnt think three weeks is normal. you've tried calling them since? and how long ago did you email them?

 

[Depression 10+ year member]

Sounds like ID..thier Technical service sucks lately also

Try calling them in the middle of the day like I did...But when I got a human on the phone I understood why I got no call backs..They were eating lunch and were too cool for a guy like me

 

[Norcalracer283 10+ year member]

Re doesnt like you cause you dont have enough posts....Just kidding. I say drive to vegas...go to the shop, and steal me a 12" XXX. I will buy it off you for 150. you make quite the profit.

 

[Nikuk 5,000+ posts]

Re doesnt like you cause you dont have enough posts....Just kidding. I say drive to vegas...go to the shop, and steal me a 12" XXX. I will buy it off you for 150. you make quite the profit.

hey while you're going I could use 2 15" SX's.... give yah $100 a piece for your efforts!!!

j/k... that aint right //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

 

[DFW40 10+ year member]

I know that they are busy and very small but when you sell someone a defective product and the cusotmer sends it back and you admit that the product was defective, shouldn't you make a little more effort. I noticed that they had no problem taking my money when I first placed my order. This type of stuff is one of the reasons I still buy retail and not always online. It costs more but you get your product sooner and if you have problems they usually exchange it that day. Oh well.

 

[Randy Savage 5,000+ posts]

Call...they'll take care of it.

 

[DFW40 10+ year member]

I'll give them a call

Nice petroleum jelly on the sub in you car domain pics.

 

[Bavarian3 10+ year member]

Sounds like ID..thier Technical service sucks lately alsoTry calling them in the middle of the day like I did...But when I got a human on the phone I understood why I got no call backs..They were eating lunch and were too cool for a guy like me

ID's techincal service sucked lately because there was no one there. now matt is back and they are taking care of everything.

 

[Bavarian3 10+ year member]

Call...they'll take care of it.

yup...the telephone is ur friend.

 

[Randy Savage 5,000+ posts]

Well isn't Jason Ewing there as well?

 

[Bavarian3 10+ year member]

Well isn't Jason Ewing there as well?

since last week yeah.

 

[james33440 10+ year member]

Well, RE has answered my emails about my questions on some of their subs.

Not to mention the phone call was quickly answered by David when I ordered my 8 RE 8's. //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

 

[mattj 5,000+ posts]

Its probably because they get 150+ emails a day and 90% of them being stupid questions that a glance at the site will answer.

 

[js1 10+ year member]

I know everyone loves RE, but I don't like what Im hearing. RE is taking care of potential customers and people asking about subs they want to order. Wow! Who doesn't take care of new customers? He already bought their sub and should have received a response earlier IMO. If you say your going to mail out a replacement sub and dont.... Does that mean that if I spend $400 for a sub with them and it's defective, I have to wait a month for a replacement? And while waiting for it no one responds to emails?

I manage a small business and would get fired If I waited a month to respond to one of our existing customers. I understand junk emails and stupid questions but Im assuming that they already have his email on file.

I'm sure there's a lot excuses but the main thing people glossed over is that they said they would send a replacement out 3 weeks ago. Be nice to hear from one of the RE guys.

Tell us how it ends up. Time to search and see if there are many more stories like this. A few more and I guess my small order will head somewhere else.

-Tb