KENWOOD KDC-X895 Bluetooth Firmware Update Issues

[ricjn]

Recently bought a Kenwood Excelion 895. Overall not a bad unit and has some pretty good features.

One of the main reasons I bought it was for the built-in bluetooth hands free capability.

Now currently the built-in bluetooth works fairly well with my T-mobile G2. There are few bugs but mostly minor. Kenwood released a new firmware update for this radio. However it has to be done via bluetooth. I figured I would try the update to see if it fixed the minor bugs.

This consists of a laptop, their updater tool and the firmware file.

Now my toshiba laptop has bluetooth drivers. The laptop and the radio can both see each other however kenwood either has a crappy update tool or crappy directions.

While my laptop and the headunit can both see each other no matter I do their update program tells me no bluetooth device found when I try to perform the update.

I called Kenwood and some trained monkey on the other side could do nothing but pull up the update procedure pdf off the web. I swear to you he read through the process which I had already printed and told me he nothing else besides that and that his job was basic support.

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[Ninesvnsicks 10+ year member]

I don't see any firmware updates for the KDC-X895 I just went on kenwood's site to look and highest I see is x695 where did you find an update for the x895?