Kenwood DDX890HD “Blue Screen Kenwood by Garmin”

[Trish]

I have a Kenwood DDX890HD Double Din radio that was installed and it’s stuck on the “Blue Kenwood by Garmin” screen. I reset it, hard reset it, plugged in it just red, black and yellow no change. I did the usb flash drive with updated firmware hoping to correct it. Called Kenwood they were puzzled. Said to NOT send it in because they have never seen it. Sounds weird. Any advice if you have experienced this? I can’t find anything on the internet in direct regards to his actual issue. 

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[mmiche]

Same problem here! Some suggestion? could you fix it?

 

[IBEWelectronut]

I have a Kenwood DDX890HD Double Din radio that was installed and it’s stuck on the “Blue Kenwood by Garmin” screen. I reset it, hard reset it, plugged in it just red, black and yellow no change. I did the usb flash drive with updated firmware hoping to correct it. Called Kenwood they were puzzled. Said to NOT send it in because they have never seen it. Sounds weird. Any advice if you have experienced this? I can’t find anything on the internet in direct regards to his actual issue.

View attachment 4181

Same issue going on in November of 2022