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Car Audio Equipment
Subwoofers
Is this normal for a brand new sub?
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<blockquote data-quote="DJL" data-source="post: 8262911" data-attributes="member: 558417"><p>Small chips on magnets can be found on any manufactures motors and are not considered defects nor do they degrade the performance of the subwoofer. The sub is designed with a magnet boot and comes with a boot. This subwoofer has a very heavy motor and we insist that the glue be applied generously to prevent magnet shifting. I do agree that the surplus glue could have been cleaned off the outside of the magnet surface even though it is covered by the magnet boot.</p><p></p><p>My biggest concern is the scratch on the basket. I don't know who marked the scratch on the basket with the "sharpie". If the scratch was detected and marked while undergoing "QC" it should have been replaced. If the customer found the scratch and marked it with the "Sharpie" it simply means we missed it on our "QC" prior to shipping which can and does happen now and then when you ship 1000s of subs like we do. We do a power and rub test on each sub before shipping and look the sub over for cosmetic defects but sometimes a small scratch can get by.</p><p></p><p>While the subwoofer in question is a perfectly functioning sub I am not in the business of shipping products with defects of ANY KIND. I have instructed our sales people to contact the customer and arrange for a replacement sub or a refund. I appreciate everyone's business and rest assured I will discuss this issue with the appropriate persons.</p></blockquote><p></p>
[QUOTE="DJL, post: 8262911, member: 558417"] Small chips on magnets can be found on any manufactures motors and are not considered defects nor do they degrade the performance of the subwoofer. The sub is designed with a magnet boot and comes with a boot. This subwoofer has a very heavy motor and we insist that the glue be applied generously to prevent magnet shifting. I do agree that the surplus glue could have been cleaned off the outside of the magnet surface even though it is covered by the magnet boot. My biggest concern is the scratch on the basket. I don't know who marked the scratch on the basket with the "sharpie". If the scratch was detected and marked while undergoing "QC" it should have been replaced. If the customer found the scratch and marked it with the "Sharpie" it simply means we missed it on our "QC" prior to shipping which can and does happen now and then when you ship 1000s of subs like we do. We do a power and rub test on each sub before shipping and look the sub over for cosmetic defects but sometimes a small scratch can get by. While the subwoofer in question is a perfectly functioning sub I am not in the business of shipping products with defects of ANY KIND. I have instructed our sales people to contact the customer and arrange for a replacement sub or a refund. I appreciate everyone's business and rest assured I will discuss this issue with the appropriate persons. [/QUOTE]
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Is this normal for a brand new sub?
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