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<blockquote data-quote="soydeedo" data-source="post: 2820304" data-attributes="member: 574991">so basically you&#039;re telling him to stop posting and giving the speedy and comprehensive customer service people have come to expect with his constant presence so he won&#039;t be seen as a factory direct brand? =Pi&#039;m just messing around, but sorta serious at the same time. i think it&#039;s reassuring to have such direct access to the people that know what they&#039;re doing and can get things done for you in a company. compare this to oz audio&#039;s service that i can&#039;t even get ahold of despite two emails and four phone calls over the course of a week just to get a replacement dustcap. not to mention i eventually heard from third parties&#039; experiences that they won&#039;t offer this sort of part after the warranty period [90 days if you install yourself] is over.your prices become much more appealing after factoring in the service you offer and the respect you give to your customers. don&#039;t change that.</blockquote>

[QUOTE="soydeedo, post: 2820304, member: 574991"] so basically you're telling him to stop posting and giving the speedy and comprehensive customer service people have come to expect with his constant presence so he won't be seen as a factory direct brand? =P i'm just messing around, but sorta serious at the same time. i think it's reassuring to have such direct access to the people that know what they're doing and can get things done for you in a company. compare this to oz audio's service that i can't even get ahold of despite two emails and four phone calls over the course of a week just to get a replacement dustcap. not to mention i eventually heard from third parties' experiences that they won't offer this sort of part after the warranty period [90 days if you install yourself] is over. your prices become much more appealing after factoring in the service you offer and the respect you give to your customers. don't change that. [/QUOTE]

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