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<blockquote data-quote="zane" data-source="post: 404278" data-attributes="member: 540617">Also from the consumer veiwpoint:I also purchased my Adire gear through Josh (jlaine) and had no issues.&nbsp; &nbsp; He was very polite and professional, even cared enough to discuss my choice of Adire Products in relation to my other equipment, and my overall system goals.Turns out that a few days later I only recieve 1 of the speakers that I had ordered through him.&nbsp; &nbsp; Naturally knowing the way UPS is at times, I wasn&#039;t too worried.&nbsp;&nbsp; I sent a quick e-mail to Josh letting him know the situation.&nbsp;&nbsp; Within an hour tops, I recieved a reply from him saying that both speakers should have shown up and that he would look into it.&nbsp; &nbsp; Turns out that there was a mis-understanding between the order and what was actually shipped out.&nbsp;&nbsp; Josh said he would take care of it.&nbsp; &nbsp; He did just that too.&nbsp;&nbsp; After explaining what had happened, he asked that I contact him when the 2nd driver showed up and to be sure they both worked right away, to be sure.&nbsp; &nbsp; Within the next 2 days I had the other speaker on my doorstep.&nbsp; &nbsp; Wired them up that day- both in excellet working condition.Contacted Josh to let him know everything was cool, he even went a step further to see if I needed help working out the right enclosure.That&#039;s service and IMHO, the way a company should operate.Josh, Marshall, Dan Wiggins, and David Hyre, are all easily accessible as well.&nbsp; &nbsp; Be it e-mail, AIM, PM, Phone, or several forums.On a more personal note:Yes, Josh is a friend.&nbsp;&nbsp; I&#039;ve met him, and we have talked at length quite a few times.H*ll, I&#039;ve even temporarily broke his car.&nbsp; <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue&nbsp; &nbsp; :p" loading="lazy" data-shortname=":p" />One thing I can tell you is that when Josh says he will do something, he does.&nbsp; &nbsp; No gray area about it.&nbsp; &nbsp; I&#039;ve never known this guy to be dishonest, or to do anything half-***.As with all things, sometimes the only way to get something done requires time for numerous reasons; weather they be within, or outside of someones control.Unfortunately, not all people understand this, or easily accept it.</blockquote>

[QUOTE="zane, post: 404278, member: 540617"] Also from the consumer veiwpoint: I also purchased my Adire gear through Josh (jlaine) and had no issues. He was very polite and professional, even cared enough to discuss my choice of Adire Products in relation to my other equipment, and my overall system goals. Turns out that a few days later I only recieve 1 of the speakers that I had ordered through him. Naturally knowing the way UPS is at times, I wasn't too worried. I sent a quick e-mail to Josh letting him know the situation. Within an hour tops, I recieved a reply from him saying that both speakers should have shown up and that he would look into it. Turns out that there was a mis-understanding between the order and what was actually shipped out. Josh said he would take care of it. He did just that too. After explaining what had happened, he asked that I contact him when the 2nd driver showed up and to be sure they both worked right away, to be sure. Within the next 2 days I had the other speaker on my doorstep. Wired them up that day- both in excellet working condition. Contacted Josh to let him know everything was cool, he even went a step further to see if I needed help working out the right enclosure. That's service and IMHO, the way a company should operate. Josh, Marshall, Dan Wiggins, and David Hyre, are all easily accessible as well. Be it e-mail, AIM, PM, Phone, or several forums. On a more personal note: Yes, Josh is a friend. I've met him, and we have talked at length quite a few times. H*ll, I've even temporarily broke his car. :p One thing I can tell you is that when Josh says he will do something, he does. No gray area about it. I've never known this guy to be dishonest, or to do anything half-***. As with all things, sometimes the only way to get something done requires time for numerous reasons; weather they be within, or outside of someones control. Unfortunately, not all people understand this, or easily accept it. [/QUOTE]

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