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Amp Repair Center (ARC) Akron, OH
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<blockquote data-quote="centergod79" data-source="post: 7553217" data-attributes="member: 637010"><p>Wow, awsome thread, as in evidence. I am also a business, and I am filing a civil suit against them for all of the amps that they have taken money from my company and didn't fix. The sad part is, after talking to this Scott, I truly felt that he knew what he was doing, and I started buying burnt up amps that had good value and sending them to ARC for 2 reasons, 1 to support my states economy, and 2. there's money in refurbished amps if you can get them fixed. I have always just put amps for sale in good faith that they have done their job, and luckily for my company, I haven't sold any amp for a real refurbished price to where I'd be in hot water, other than the issue I'm having over this AQ3500 in which I sold for $400, bought for $250, and paid $255 for repairs, and shipping it in twice, so I'm in the red on money, but my main concern is my customer who has been waiting 4 months for an amp. The only reason I paid so much for the AQ3500 is because all that was wrong with it was a low gain issue, I could have been grimmy and just turned the gain all the way up, and sent my customer on, but I don't get down like that, so I had to tell him that this amp needs to go back in, offered him a different amp, but he insists on this AQ3500, which for all the money I have in this amp, I could have bought a brand new one of the new model, for a hundred or 2 more. I did have a long conversation with Tilt up at CIA Engineering, and he did tell me that due to the overseas production, and the manufacturers not wanting to give up any secrets, it's hard to get some parts for some amps, and that it takes months to get some parts. ARC's problem is lack of communication, poor customer service. I am going to call some of my connections in China and Korea, and see if they know of any places over there that builds these amps, that will repair them. I know most of you wont send your $1000+ amps overseas, but with manufacturing inabilities in our country today, due to lack of supply for demand, and supply being very broad (e.g. capital, labor, etc., etc.) it may be the only true answer to getting reliable repairs done to your bigger amps</p></blockquote><p></p>
[QUOTE="centergod79, post: 7553217, member: 637010"] Wow, awsome thread, as in evidence. I am also a business, and I am filing a civil suit against them for all of the amps that they have taken money from my company and didn't fix. The sad part is, after talking to this Scott, I truly felt that he knew what he was doing, and I started buying burnt up amps that had good value and sending them to ARC for 2 reasons, 1 to support my states economy, and 2. there's money in refurbished amps if you can get them fixed. I have always just put amps for sale in good faith that they have done their job, and luckily for my company, I haven't sold any amp for a real refurbished price to where I'd be in hot water, other than the issue I'm having over this AQ3500 in which I sold for $400, bought for $250, and paid $255 for repairs, and shipping it in twice, so I'm in the red on money, but my main concern is my customer who has been waiting 4 months for an amp. The only reason I paid so much for the AQ3500 is because all that was wrong with it was a low gain issue, I could have been grimmy and just turned the gain all the way up, and sent my customer on, but I don't get down like that, so I had to tell him that this amp needs to go back in, offered him a different amp, but he insists on this AQ3500, which for all the money I have in this amp, I could have bought a brand new one of the new model, for a hundred or 2 more. I did have a long conversation with Tilt up at CIA Engineering, and he did tell me that due to the overseas production, and the manufacturers not wanting to give up any secrets, it's hard to get some parts for some amps, and that it takes months to get some parts. ARC's problem is lack of communication, poor customer service. I am going to call some of my connections in China and Korea, and see if they know of any places over there that builds these amps, that will repair them. I know most of you wont send your $1000+ amps overseas, but with manufacturing inabilities in our country today, due to lack of supply for demand, and supply being very broad (e.g. capital, labor, etc., etc.) it may be the only true answer to getting reliable repairs done to your bigger amps [/QUOTE]
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