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<blockquote data-quote="greynolds" data-source="post: 4918162" data-attributes="member: 593834">Thanks guys.&nbsp; I&#039;ve changed the wording to (note I&#039;ve elevated the ordering too):&quot;2. The marks on the front dashboard around the radio install kit and center air vent areas, which appear to be tool marks, need to be repaired to bring the dashboard back to original as new condition.&quot;I don&#039;t think that leaves them any wiggle room.&nbsp; I had left the wording on that one a bit vague as it&#039;s actually less upsetting to me than the more serious issues (1-4), but your points that it&#039;s completely unacceptable are really spot on.&nbsp; Item 5 is something that they suggested when I took delivery (and they really should have done anyway).&nbsp; Item 6 is minor, but is something I wouldn&#039;t have noticed at all if they had cleaned up after themselves when they were done.&nbsp; 8 &amp;amp; 9 are pretty much to cover me in case these guys go out of business and I have a problem (or in the very likely case that I will never go back there once they fix the problems).&nbsp; I also fixed the typo (&quot;to standard a&quot;) in item 1 - my brother noticed that.I&#039;m usually pretty good at remaining reasonably calm until it&#039;s clear that a different approach is going to be required.&nbsp; Hopefully I won&#039;t have to go there //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif.Though there&#039;s definitely no excuse for the job these guys did, I now wish I had taken a much closer look at some sample jobs from them to get a better feel for the work they do.&nbsp; Naturally though, they&#039;re only going to show jobs that came out really well unless they&#039;re completely inept.I definitely have nothing against installers in general, but it seems like (as in lots of other fields) there needs to be a way to know you&#039;re going to get a quality job when you pay a place like this to do the install for you (regardless of price).&nbsp; Without any good or bad reviews to go by and not knowing anyone who&#039;s done business or even heard of someone who&#039;s had experience with the place, about all you can do is go by a gut feeling.&nbsp; I had an install done at the Tweeter in Burlington, MA around 7-8 years ago and though there weren&#039;t any problems, it wasn&#039;t good enough for me to go back for something I knew would require custom work.&nbsp; That left me with a choice of Audio Werks, MacKenzie Mobile Electronics in Billerica (which I&#039;ve also heard no feedback on), the Best Buy / Circuit City options (which didn&#039;t seem like a good idea for custom work) and other options that are a lot less convenient to get to.</blockquote>

[QUOTE="greynolds, post: 4918162, member: 593834"] Thanks guys. I've changed the wording to (note I've elevated the ordering too): "2. The marks on the front dashboard around the radio install kit and center air vent areas, which appear to be tool marks, need to be repaired to bring the dashboard back to original as new condition." I don't think that leaves them any wiggle room. I had left the wording on that one a bit vague as it's actually less upsetting to me than the more serious issues (1-4), but your points that it's completely unacceptable are really spot on. Item 5 is something that they suggested when I took delivery (and they really should have done anyway). Item 6 is minor, but is something I wouldn't have noticed at all if they had cleaned up after themselves when they were done. 8 & 9 are pretty much to cover me in case these guys go out of business and I have a problem (or in the very likely case that I will never go back there once they fix the problems). I also fixed the typo ("to standard a") in item 1 - my brother noticed that. I'm usually pretty good at remaining reasonably calm until it's clear that a different approach is going to be required. Hopefully I won't have to go there [IMG]//content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif[/IMG]. Though there's definitely no excuse for the job these guys did, I now wish I had taken a much closer look at some sample jobs from them to get a better feel for the work they do. Naturally though, they're only going to show jobs that came out really well unless they're completely inept. I definitely have nothing against installers in general, but it seems like (as in lots of other fields) there needs to be a way to know you're going to get a quality job when you pay a place like this to do the install for you (regardless of price). Without any good or bad reviews to go by and not knowing anyone who's done business or even heard of someone who's had experience with the place, about all you can do is go by a gut feeling. I had an install done at the Tweeter in Burlington, MA around 7-8 years ago and though there weren't any problems, it wasn't good enough for me to go back for something I knew would require custom work. That left me with a choice of Audio Werks, MacKenzie Mobile Electronics in Billerica (which I've also heard no feedback on), the Best Buy / Circuit City options (which didn't seem like a good idea for custom work) and other options that are a lot less convenient to get to. [/QUOTE]

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