well heres the thing.
i work there and i bought a nice laptop back in january. I also bought their extended warranty that covers drops and things like that. I dropped it a few nights ago on accident, and they are going to more then likely send me a gift card, because the thing was F'ed up.
I want a new laptop, but the ones that Ccity has in stock now blows nuts..i will take the money and get myself a custom built hp.
that's why, and they usually send you a letter saying "heres your card for X amount of dollars"