Reply to thread

Message: <blockquote data-quote="Exist_ential" data-source="post: 7773070" data-attributes="member: 640205">[quote name='SkarAudio']While I typically operate under that warranty process as do most companies, and it proves to be no issue - in light of this customer making a thread and feeling completely wronged (of which we would have warrantied the item after testing, and it would be clear the difference between UPS damage and possible customer misuse). We are just going to completely refund his purchase and pay return shipping and eat the loss. I would rather eat the loss and show you all that in no way are we shady and continue to provide for our customers in the best fashion we can. Had we gone through the normal warranty process rather then a refund anyway, the customer would have been sent a BRAND New sub over the B-Stock 12 that was damaged if that was the case. Nor would he have to wait for UPS claims, I would have dealt with that on my end and just shipped the new subwoofer. All in all though, the customer is being issue a refund and the subwoofer sent back to us, for whatever reason whether his fault or not - I just want him to feel satisfied.</blockquote>OK now i have a problem. were the subs we purchased not only used but also B stock used? Or were they brand new used? If they were B stock AND used i believe we overpaid and i also believe that the issues [USER=641109]@rdlyn13000[/USER] is seeing are very possibly even less his fault or the fault of UPS. nowhere in the original ad did it state whether these were b stock or not.Would the box say B stock anywhere on it? It was shipped double boxed and i am pretty sure i saved both boxes in case i decided to sell it later.[/QUOTE]

Verification

Top

What's new

Forum list