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<blockquote data-quote="JLCivic" data-source="post: 490970" data-attributes="member: 547424">Or, another view could be more employees, better service, and better service means more orders which means more money for RE.I have never used RE(would love to check out a XXX), however, here are some possibilities:1) this guy has the wrong number(highly doubtful)2) the connection is horrible(either on RE&#039;s end or the prospective customer&#039;s end...calling from a cell phone, maybe??)3) The woman really is hanging up on him(this really is hard to imagine from a business unless he is being incredibly rude which I don&#039;t think is the case)If RE needs more people to answer the phone, then they should hire them.&nbsp; Hell, if they can&#039;t do that, hire an answering service to pick up after 4-5 rings, and they can either take messages or set them up to take orders.&nbsp; That would take very little time to set up, and the customer will get a real live person, every time he/she calls.&nbsp; RE could then call into the answering service and get the messages.&nbsp; IMO, when it comes to handling a business, talking to a live person(even if they are just taking a message) is better than getting an answering machine.</blockquote>

[QUOTE="JLCivic, post: 490970, member: 547424"] Or, another view could be more employees, better service, and better service means more orders which means more money for RE. I have never used RE(would love to check out a XXX), however, here are some possibilities: 1) this guy has the wrong number(highly doubtful) 2) the connection is horrible(either on RE's end or the prospective customer's end...calling from a cell phone, maybe??) 3) The woman really is hanging up on him(this really is hard to imagine from a business unless he is being incredibly rude which I don't think is the case) If RE needs more people to answer the phone, then they should hire them. Hell, if they can't do that, hire an answering service to pick up after 4-5 rings, and they can either take messages or set them up to take orders. That would take very little time to set up, and the customer will get a real live person, every time he/she calls. RE could then call into the answering service and get the messages. IMO, when it comes to handling a business, talking to a live person(even if they are just taking a message) is better than getting an answering machine. [/QUOTE]

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