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<blockquote data-quote="mikegett" data-source="post: 1563284" data-attributes="member: 561005">Not true.&nbsp; &nbsp; Eclipse has one of the lowest deffect percentages in the market.&nbsp; &nbsp; There productions are a fraction of the amount that Alpine, Pioneer, Kenwood and others produce.&nbsp; &nbsp;&nbsp; When calculating ppm percentages, lower volumes of product will result in higher deffect scores.&nbsp; &nbsp;&nbsp; This means that a company that produces less product will have to have fewer deffects to keep the same percentages that higher volume companies carry.A warranty issue does not have to go through your dealer.&nbsp; &nbsp;&nbsp; As long as you have your reciept and have registered your warranty it can be done over the phone.&nbsp; &nbsp;&nbsp; I have owned six Eclipse HU&#039;s, three amps, four sets of speakers, and three subs.&nbsp; &nbsp; My first problem was with a 8455 last March.&nbsp; &nbsp;&nbsp; I live over fifty miles from the nearest dealer and called Eclipse.&nbsp; &nbsp;&nbsp; It took about ten minutes to find my registration, ten minutes to explain the problem, and another four or five to get&nbsp; a PO number.&nbsp; &nbsp; &nbsp;&nbsp; I mailed in the defective unit and they sent a brand new 8455 via ups two day delivery.&nbsp; &nbsp; &nbsp;&nbsp; I can&#039;t stand the eclipse email support, but the phone support is quite nice.</blockquote>

[QUOTE="mikegett, post: 1563284, member: 561005"] Not true. Eclipse has one of the lowest deffect percentages in the market. There productions are a fraction of the amount that Alpine, Pioneer, Kenwood and others produce. When calculating ppm percentages, lower volumes of product will result in higher deffect scores. This means that a company that produces less product will have to have fewer deffects to keep the same percentages that higher volume companies carry. A warranty issue does not have to go through your dealer. As long as you have your reciept and have registered your warranty it can be done over the phone. I have owned six Eclipse HU's, three amps, four sets of speakers, and three subs. My first problem was with a 8455 last March. I live over fifty miles from the nearest dealer and called Eclipse. It took about ten minutes to find my registration, ten minutes to explain the problem, and another four or five to get a PO number. I mailed in the defective unit and they sent a brand new 8455 via ups two day delivery. I can't stand the eclipse email support, but the phone support is quite nice. [/QUOTE]

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