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<blockquote data-quote="Streetranger" data-source="post: 7740898" data-attributes="member: 641145">I purchased my Infiniti Kappa&#039;s from them and got full manufacturer warranty. I ordered an alarm from them and immediately sent it back without opening the box. I was told wrong information about my refund and left negative feedback on Ebay. Then I was contacted by a guy in their customer service department that ended up giving me a full refund and a smoking deal on another piece of gear. I declined the discount and removed the negative feedback anyway and then they really went over the top offering me good deals for not holding them hostage over negative feedback.Keep in mind if you return your gear you are out shipping back to them AND a 10% restocking fee, so if you do order make 100% sure it is what you want. Also like the others have said, they are not authorized with all of their products, and on items like Rockford Fosgate for example, they only offer a Sonic Electronics warranty. All in all I give them high marks and would not hesitate to buy from them again or recommend to others, just keep in mind buyers remorse will cost you return shipping AND a 10% restock fee.</blockquote>

[QUOTE="Streetranger, post: 7740898, member: 641145"] I purchased my Infiniti Kappa's from them and got full manufacturer warranty. I ordered an alarm from them and immediately sent it back without opening the box. I was told wrong information about my refund and left negative feedback on Ebay. Then I was contacted by a guy in their customer service department that ended up giving me a full refund and a smoking deal on another piece of gear. I declined the discount and removed the negative feedback anyway and then they really went over the top offering me good deals for not holding them hostage over negative feedback. Keep in mind if you return your gear you are out shipping back to them AND a 10% restocking fee, so if you do order make 100% sure it is what you want. Also like the others have said, they are not authorized with all of their products, and on items like Rockford Fosgate for example, they only offer a Sonic Electronics warranty. All in all I give them high marks and would not hesitate to buy from them again or recommend to others, just keep in mind buyers remorse will cost you return shipping AND a 10% restock fee. [/QUOTE]

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