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Shop screwed me and ruined my amp!
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<blockquote data-quote="bbeljefe" data-source="post: 8193799" data-attributes="member: 655960"><p>Sounds like the tech at the shop found that the RCA connectors inside the amp had a broken or cold solder joint and that when pressure was applied to the jacks, the noise went away.</p><p></p><p>If that happened in my shop, my course of action would be to tell the customer that there was an internal problem with the amp and that I could not fix it properly without opening the amp up and inspecting the board. Likewise, I would recommend that he pursue warranty service from wherever the amp was purchased.</p><p></p><p>Since the tech decided to zip tie already damaged RCA connectors that leads me to believe one of two things... either he didn't want to confront the customer with the equipment failure (for a variety of reasons) or, he's the one who broke the solder joint when he installed it and because of that, he didn't want anyone to know about his mistake.</p><p></p><p>Either way, I wouldn't keep that installer on staff. And either way... it's the shop's fault at this point because they did not advise their customer of the failure when the correct thing to do if they truly weren't responsible for the damage would be to do just that.</p></blockquote><p></p>
[QUOTE="bbeljefe, post: 8193799, member: 655960"] Sounds like the tech at the shop found that the RCA connectors inside the amp had a broken or cold solder joint and that when pressure was applied to the jacks, the noise went away. If that happened in my shop, my course of action would be to tell the customer that there was an internal problem with the amp and that I could not fix it properly without opening the amp up and inspecting the board. Likewise, I would recommend that he pursue warranty service from wherever the amp was purchased. Since the tech decided to zip tie already damaged RCA connectors that leads me to believe one of two things... either he didn't want to confront the customer with the equipment failure (for a variety of reasons) or, he's the one who broke the solder joint when he installed it and because of that, he didn't want anyone to know about his mistake. Either way, I wouldn't keep that installer on staff. And either way... it's the shop's fault at this point because they did not advise their customer of the failure when the correct thing to do if they truly weren't responsible for the damage would be to do just that. [/QUOTE]
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Shop screwed me and ruined my amp!
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