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<blockquote data-quote="Hawaiian" data-source="post: 4360998" data-attributes="member: 546987">Wow, someone&#039;s defensive, and hyperbole is unnecessary.I didn&#039;t expect Scott himself to answer my e-mail. Admittedly, I know relatively little of his company, perhaps he doesn&#039;t have anyone else working for him, a customer service department of any kind? From what I hear it&#039;s a very small company, but working with Adire a few years back I received replies on product questions very quickly - they may have been larger than Fi, but they were still a relatively small company.And perhaps I misspoke, placing the order itself is obviously simple on the website, I merely meant so say that I would be concerned of other delays (i.e. purchase -&amp;gt; shipping time, warranty turn around, etc.) if it seems a company has difficulty in replying to potential-customer inquiries in a timely manner.Thank you for the information thoughEDIT: Just fyi, in case you happen to know - my questions were specifically about some of the options available on the subs as well as shipping costs to Hawaii, as the site specifically notes free shipping is limited to the 48 states (mainland). I felt approaching the company directly with this inquiry was valid in this situation and was merely disappointed that I hadn&#039;t received the information I need to make a decision on my purchase.2xEDIT: Found the SSA forums specific for Fi. After reading here it has helped me understand the company better. Looks like a solid group of guys doing their best to produce a quality product - with this in mind, and having read the experiences of others, the delay seems understandable and I don&#039;t doubt the integrity of the company.</blockquote>

[QUOTE="Hawaiian, post: 4360998, member: 546987"] Wow, someone's defensive, and hyperbole is unnecessary. I didn't expect Scott himself to answer my e-mail. Admittedly, I know relatively little of his company, perhaps he doesn't have anyone else working for him, a customer service department of any kind? From what I hear it's a very small company, but working with Adire a few years back I received replies on product questions very quickly - they may have been larger than Fi, but they were still a relatively small company. And perhaps I misspoke, placing the order itself is obviously simple on the website, I merely meant so say that I would be concerned of other delays (i.e. purchase -> shipping time, warranty turn around, etc.) if it seems a company has difficulty in replying to potential-customer inquiries in a timely manner. Thank you for the information though EDIT: Just fyi, in case you happen to know - my questions were specifically about some of the options available on the subs as well as shipping costs to Hawaii, as the site specifically notes free shipping is limited to the 48 states (mainland). I felt approaching the company directly with this inquiry was valid in this situation and was merely disappointed that I hadn't received the information I need to make a decision on my purchase. 2xEDIT: Found the SSA forums specific for Fi. After reading here it has helped me understand the company better. Looks like a solid group of guys doing their best to produce a quality product - with this in mind, and having read the experiences of others, the delay seems understandable and I don't doubt the integrity of the company. [/QUOTE]

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