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<blockquote data-quote="DistinctUSA" data-source="post: 2963597" data-attributes="member: 576155">Hello everyone.&nbsp; My name is Steven and I am the Sales &amp;amp; Marketing Director at Distinct USA, the exclusive US distributor for Rainbow.&nbsp; I have been lurking around this forum for some time now but after reading this thread, I decided it was time to join.Let me start off by saying how sorry I am to hear about your horrible customer service experience.&nbsp; I can assure you that we at Distinct USA value each and every customer and strive for nothing less than complete satisfaction.After reading your post, I took some time and looked into the issue you wrote about.&nbsp; I see that we did receive a crossover from Premier Audio but we had a brand new crossover shipped back two weeks later.&nbsp; We always try to take care of RA&#039;s within a week so I do apologize for the extra week that your RA item took.&nbsp; Also, if an RA number was provided to whoever you spoke with, they would have been able to tell you everything in detail about your RA.&nbsp; Another thing I want to mention is that we are a distributor, not a manufacturer.&nbsp; With that said, we are not certified to repair any defective items.&nbsp; For all defective products covered under warranty, we always provide a brand new replacement.After all this, I hope you are satisfied with the Rainbow product itself.&nbsp; In the future, if you need any further assistance, please do not hesitate to contact me directly.</blockquote>

[QUOTE="DistinctUSA, post: 2963597, member: 576155"] Hello everyone. My name is Steven and I am the Sales & Marketing Director at Distinct USA, the exclusive US distributor for Rainbow. I have been lurking around this forum for some time now but after reading this thread, I decided it was time to join. Let me start off by saying how sorry I am to hear about your horrible customer service experience. I can assure you that we at Distinct USA value each and every customer and strive for nothing less than complete satisfaction. After reading your post, I took some time and looked into the issue you wrote about. I see that we did receive a crossover from Premier Audio but we had a brand new crossover shipped back two weeks later. We always try to take care of RA's within a week so I do apologize for the extra week that your RA item took. Also, if an RA number was provided to whoever you spoke with, they would have been able to tell you everything in detail about your RA. Another thing I want to mention is that we are a distributor, not a manufacturer. With that said, we are not certified to repair any defective items. For all defective products covered under warranty, we always provide a brand new replacement. After all this, I hope you are satisfied with the Rainbow product itself. In the future, if you need any further assistance, please do not hesitate to contact me directly. [/QUOTE]

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