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Car Audio Discussion
General Car Audio
Problem with Resonant Engineering Order
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<blockquote data-quote="jleecong" data-source="post: 510392" data-attributes="member: 554993"><p>Here is the story. I placed an order with RE around July 20th for two 10" SEs. I was told it would be 2-3 weeks and my credit card would be billed just before they shipped. I would be able to get a tracking number once my CC was billed. To my surprise my CC was billed July 22 and I was excited and called and received a tracking number. The tracking number shows up in the FedEx database as being received July 26, but they are waiting to receive the item from RE.</p><p></p><p>I waited till around the 5th to call and see what was going on. RE was very nice and said he had the shipping info up front and they should be shipped that day or Friday (same thing I was told when I called and received the tracking number the previous week). It's now Tuesday and FedEx says they still haven't received anything. Is this normal? I thought it was standard practice to not charge a customer till the item is being shipped in case of problems obtaining or producing the item ordered. Now I've got a bill to pay for subs but no subs even on the way.</p><p></p><p>I don’t mind waiting. I do mind being told the wrong thing or mislead.</p></blockquote><p></p>
[QUOTE="jleecong, post: 510392, member: 554993"] Here is the story. I placed an order with RE around July 20th for two 10" SEs. I was told it would be 2-3 weeks and my credit card would be billed just before they shipped. I would be able to get a tracking number once my CC was billed. To my surprise my CC was billed July 22 and I was excited and called and received a tracking number. The tracking number shows up in the FedEx database as being received July 26, but they are waiting to receive the item from RE. I waited till around the 5th to call and see what was going on. RE was very nice and said he had the shipping info up front and they should be shipped that day or Friday (same thing I was told when I called and received the tracking number the previous week). It's now Tuesday and FedEx says they still haven't received anything. Is this normal? I thought it was standard practice to not charge a customer till the item is being shipped in case of problems obtaining or producing the item ordered. Now I've got a bill to pay for subs but no subs even on the way. I don’t mind waiting. I do mind being told the wrong thing or mislead. [/QUOTE]
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