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<blockquote data-quote="Kickstand" data-source="post: 8743358" data-attributes="member: 681842">They both took it to Down4Sound and the shop gave them a new one.The shop owner then sends it back to Soundown and gets reimbursed for it.Because he is an authorized dealer/installer there is a level of trust there.If you bring the company in a lot of money they will do what they can to make you happy.The shop I deal with stopped carrying DD because they full on fought every single warranty claim that was sent in.In Fact they still have one of my amps that they didn&#039;t fix or return even though it was an obvious manufacturers defect.One of the power rails came loose and fell over onto the one next to it.BUt still they refuse to admit it was a screw up.It wasn&#039;t even one of the better amps, it was an M 80.My point is it could be worse.I still love my DD but don&#039;t think I would buy anything else off of them againI have enough already anyway</blockquote>

[QUOTE="Kickstand, post: 8743358, member: 681842"] They both took it to Down4Sound and the shop gave them a new one. The shop owner then sends it back to Soundown and gets reimbursed for it. Because he is an authorized dealer/installer there is a level of trust there. If you bring the company in a lot of money they will do what they can to make you happy. The shop I deal with stopped carrying DD because they full on fought every single warranty claim that was sent in. In Fact they still have one of my amps that they didn't fix or return even though it was an obvious manufacturers defect. One of the power rails came loose and fell over onto the one next to it. BUt still they refuse to admit it was a screw up. It wasn't even one of the better amps, it was an M 80. My point is it could be worse. I still love my DD but don't think I would buy anything else off of them again I have enough already anyway [/QUOTE]

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