Reply to thread

Message

<blockquote data-quote="adaycj" data-source="post: 5774081" data-attributes="member: 608913">I am registered on a few other boards, but registered here just to respond to this post.First off I am appalled at the number of posts stating that the OP was in search of a warranty claim. Good grief, read the capitalized words in the original post. There was never an effort to warranty anything.I understand the whole concept of Memphis audio&#039;s B&amp;amp;M support plan. But to rudely push away a customer because he bought used equipment really shows everything that is wrong with car audio.First off, many enthusiasts like to purchase the latest and greatest goodies, and they sell off the old stuff.&nbsp; If you are a Memphis audio fan you have to wonder what your used gear is worth if prospective buyers know about the &quot;non-authorized seller&quot; equals &quot;no repairs&quot; problems.Another point, the repair process is a great time to remind a potential customer that their money could have been better spent on new products from an authorized seller, that had a warranty. Memphis audio would be better off with steep repair rates as well.&nbsp; Got a copy of the original receipt? Fine, knock 20% off the steep rate to help out the loyal customer.Someone posted a clause from the Memphis audio web site. The clause says nothing about refusing service on Memphis audio products, it only provides a warranty statement.Maybe Memphis audio is too busy with real warranty claims to take on a repair? If so they could at least refer the &quot;out of warranty&quot; repairs to a reputable repair facility.&nbsp; Isn&#039;t&#039; this the concept of an &quot;authorized service center&quot; anyway?To the OP, I understand the frustration and I see where you are coming from.&nbsp; With so many repair center horror stories around the net, I guess the good news is that you discovered Memphis audio&#039;s attitude problem before you sent your amps in.</blockquote>

[QUOTE="adaycj, post: 5774081, member: 608913"] I am registered on a few other boards, but registered here just to respond to this post. First off I am appalled at the number of posts stating that the OP was in search of a warranty claim. Good grief, read the capitalized words in the original post. There was never an effort to warranty anything. I understand the whole concept of Memphis audio's B&M support plan. But to rudely push away a customer because he bought used equipment really shows everything that is wrong with car audio. First off, many enthusiasts like to purchase the latest and greatest goodies, and they sell off the old stuff. If you are a Memphis audio fan you have to wonder what your used gear is worth if prospective buyers know about the "non-authorized seller" equals "no repairs" problems. Another point, the repair process is a great time to remind a potential customer that their money could have been better spent on new products from an authorized seller, that had a warranty. Memphis audio would be better off with steep repair rates as well. Got a copy of the original receipt? Fine, knock 20% off the steep rate to help out the loyal customer. Someone posted a clause from the Memphis audio web site. The clause says nothing about refusing service on Memphis audio products, it only provides a warranty statement. Maybe Memphis audio is too busy with real warranty claims to take on a repair? If so they could at least refer the "out of warranty" repairs to a reputable repair facility. Isn't' this the concept of an "authorized service center" anyway? To the OP, I understand the frustration and I see where you are coming from. With so many repair center horror stories around the net, I guess the good news is that you discovered Memphis audio's attitude problem before you sent your amps in. [/QUOTE]

Verification