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Message: <blockquote data-quote="wojo" data-source="post: 5878880" data-attributes="member: 584363"><p>agreed. my aunt dropped her laptop and broke the hinge. she got on the 24/7 online support (which is awsome. there very helpful there) and explained the situation to the rep. the rep told her how much it would be to fix it and my aunt said ok. thats fine. well then the rep said that since my aunt was being so nice to her that they would fix it for free. it was like 6 months out of warranty or so. i have also needed there help for bothe mine and my GF's laptops and they have been great. they do usually send a free shipping box with proper packing materials also. just get on there online support and ask them to diagnose. they will do all that they can to help.</p></blockquote><p></p>

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