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Message: <blockquote data-quote="pilyin" data-source="post: 3653358" data-attributes="member: 550430">They state that, but most (if not all) will remove it if you ask.And if someone did a bad job repairing my car and I had to get it fixed somewhere else, I would ask for something back, or they could fix it correctly.  If a repair shop screws something up, you shouldn't have to pay for it.  There's a difference from tipping.  A labor charge is part of the charge you get when you get your estimate.  It's not a gratuity.  It's a charge.</blockquote>

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