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<blockquote data-quote="SoundSplinter" data-source="post: 985357" data-attributes="member: 556387">Kurt, did you leave the woofers there at the facility?&nbsp; Whether or not the buildhouse stated that the woofer is covered holds no baring, as I operate independent of their operation.&nbsp; Believe me, I have already ended up paying the full recone price on woofers that I have covered for free for my customers - that&#039;s just the way the business goes.&nbsp; Many of the larger manufacturers try to get out of woofer repairs even if there is obviously something wrong in the construction.&nbsp; Nonetheless, I always make it my aim to invest in my customers if I feel they have been dealt a bad hand.&nbsp; If the buildhouse makes me pay for a woofer that I think failed from their error, I will absorb the repair costs and my customers will not be held responsible for the charges.I just want to make this clear so that you don&#039;t think you&#039;re sh1t outta luck based on what they told you down in La Jolla.&nbsp; I will still send you two new RL-i10&#039;s under warranty as we have discussed.&nbsp; If you did end up walking away with the woofers as it sounds you did, please ship them directly to me and I will have your replacements shipped out immediately.&nbsp; Though I have had one other RL-i10 fail in the same manner as yours, this is indeed not a normal occurance as I&#039;m sure many happy RL-i users can tell you... users who are using 300-500 watts in similar sized boxes, without the negative effects you have experienced.Please email me as soon as you read this and let me know if and when you will be shipping the woofers back to me.&nbsp; I apologize on behalf of the build house for your experience.. I did email their top management yesterday to inform them you would be dropping off the two woofers and specifically requested that they be held for me until I can come down there and personally inspect them.&nbsp; I only wish I could&#039;ve been there to ensure you weren&#039;t given the run around but I just didn&#039;t have a chance to make the 2 hour drive today.&nbsp; I am sorry that you have had to deal with the trouble //content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif ..&nbsp; but I will do what I can to set it straight.</blockquote>

[QUOTE="SoundSplinter, post: 985357, member: 556387"] Kurt, did you leave the woofers there at the facility? Whether or not the buildhouse stated that the woofer is covered holds no baring, as I operate independent of their operation. Believe me, I have already ended up paying the full recone price on woofers that I have covered for free for my customers - that's just the way the business goes. Many of the larger manufacturers try to get out of woofer repairs even if there is obviously something wrong in the construction. Nonetheless, I always make it my aim to invest in my customers if I feel they have been dealt a bad hand. If the buildhouse makes me pay for a woofer that I think failed from their error, I will absorb the repair costs and my customers will not be held responsible for the charges. I just want to make this clear so that you don't think you're sh1t outta luck based on what they told you down in La Jolla. I will still send you two new RL-i10's under warranty as we have discussed. If you did end up walking away with the woofers as it sounds you did, please ship them directly to me and I will have your replacements shipped out immediately. Though I have had one other RL-i10 fail in the same manner as yours, this is indeed not a normal occurance as I'm sure many happy RL-i users can tell you... users who [I]are [/I]using 300-500 watts in similar sized boxes, without the negative effects you have experienced. Please email me as soon as you read this and let me know if and when you will be shipping the woofers back to me. I apologize on behalf of the build house for your experience.. I did email their top management yesterday to inform them you would be dropping off the two woofers and specifically requested that they be held for me until I can come down there and personally inspect them. I only wish I could've been there to ensure you weren't given the run around but I just didn't have a chance to make the 2 hour drive today. I am sorry that you have had to deal with the trouble [IMG]//content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif[/IMG] .. but I will do what I can to set it straight. [/QUOTE]

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