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<blockquote data-quote="CaptNKILL" data-source="post: 4338415" data-attributes="member: 579103">I can&#039;t comment on Kicker&#039;s service, but it doesn&#039;t take a small company to have good service. When my Infinity 12&quot; burned a voice coil they responded to my email within a few hours and the next day my sub was in the mail to them. They were moving their warehouse and their entire inventory about 1500 miles at the time and my replacement still arrived within 2 weeks.Coming from about 10 years of working on computer hardware, this is extremely fast service. Often times RMAs can take a month or more, and that&#039;s for PC hardware that could be needed to run a business.It just seems like most people aren&#039;t going to be concerned enough about how quickly their questions will be answered to spend an extra $150 on an amp. If there is more to all these Sundown recommendations than service via forums, then I&#039;ll change my tune... but as it is, it just seems like a case of &quot;It must be better because it costs more&quot; which is what a lot of people around here claim is just a problem with the big name brands like Bose.</blockquote>

[QUOTE="CaptNKILL, post: 4338415, member: 579103"] I can't comment on Kicker's service, but it doesn't take a small company to have good service. When my Infinity 12" burned a voice coil they responded to my email within a few hours and the next day my sub was in the mail to them. They were moving their warehouse and their entire inventory about 1500 miles at the time and my replacement still arrived within 2 weeks. Coming from about 10 years of working on computer hardware, this is extremely fast service. Often times RMAs can take a month or more, and that's for PC hardware that could be needed to run a business. It just seems like most people aren't going to be concerned enough about how quickly their questions will be answered to spend an extra $150 on an amp. If there is more to all these Sundown recommendations than service via forums, then I'll change my tune... but as it is, it just seems like a case of "It must be better because it costs more" which is what a lot of people around here claim is just a problem with the big name brands like Bose. [/QUOTE]

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