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Ever have anything repaired by United Radio Service?
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<blockquote data-quote="grampi" data-source="post: 4167752" data-attributes="member: 544496"><p>I don't understand why consumers can't just send defective Alpine gear directly to Alpine for repair. Alpine recommends you send it to URS. Also, either Alpine doesn't know how the quality of service has slipped at URS, or they just don't care or they wouldn't recommend them.</p><p></p><p>I'm with you in wondering about the quality of technicians they have at URS these days. I mean who would miss something as basic as bad preouts, especially when I specifically explained to them that the preouts were bad when I sent it to them the first time? Why would you not do something as basic as plugging the HU into a known working system to find out if it actually works? That isn't even technical stuff, that's just basic checking your work type stuff. Do you turn the light switch on after you replace a light bulb to make sure it works? It's just basic stuff like that that even a total idiot would think to do. That isn't rocket science. Another thing I don't understand, a customer shouldn't have to keep bugging a place like this to get them to do what they should be doing without being bugged. IF ANYTHING, YOU'D THINK THEY BE JUMPING THROUGH HOOPS TO GET THIS THING FIXED ASAP BECAUSE THEY EFFED IT UP THE FIRST TIME AND NOW THEIR REPUTATION IS IN QUESTION. However, it now seems like it's just the opposite. They don't seem to have any urgency or even a desire to right their own wrong. When places of business get like this, it's either time to clean house and get some new people in charge who are willing to bring the business back on the right track, or close your doors and move on to something else.</p><p></p><p>I too am sick and tired the new let's-make-everything-cheaply-in-China-and -just-throw-it-away-in-a-year-or-two-and-repalce-it-with-something-else-that's-cheap business mentality. What happend to taking pride in what you make? What happened to building things that last? It just makes me sick!</p></blockquote><p></p>
[QUOTE="grampi, post: 4167752, member: 544496"] I don't understand why consumers can't just send defective Alpine gear directly to Alpine for repair. Alpine recommends you send it to URS. Also, either Alpine doesn't know how the quality of service has slipped at URS, or they just don't care or they wouldn't recommend them. I'm with you in wondering about the quality of technicians they have at URS these days. I mean who would miss something as basic as bad preouts, especially when I specifically explained to them that the preouts were bad when I sent it to them the first time? Why would you not do something as basic as plugging the HU into a known working system to find out if it actually works? That isn't even technical stuff, that's just basic checking your work type stuff. Do you turn the light switch on after you replace a light bulb to make sure it works? It's just basic stuff like that that even a total idiot would think to do. That isn't rocket science. Another thing I don't understand, a customer shouldn't have to keep bugging a place like this to get them to do what they should be doing without being bugged. IF ANYTHING, YOU'D THINK THEY BE JUMPING THROUGH HOOPS TO GET THIS THING FIXED ASAP BECAUSE THEY EFFED IT UP THE FIRST TIME AND NOW THEIR REPUTATION IS IN QUESTION. However, it now seems like it's just the opposite. They don't seem to have any urgency or even a desire to right their own wrong. When places of business get like this, it's either time to clean house and get some new people in charge who are willing to bring the business back on the right track, or close your doors and move on to something else. I too am sick and tired the new let's-make-everything-cheaply-in-China-and -just-throw-it-away-in-a-year-or-two-and-repalce-it-with-something-else-that's-cheap business mentality. What happend to taking pride in what you make? What happened to building things that last? It just makes me sick! [/QUOTE]
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