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ED cust service lacking?
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<blockquote data-quote="kaosmoon" data-source="post: 273902" data-attributes="member: 543287"><p>Thanks for the bump. Without it I wouldn't have seen this thread again. Another real late night at the office the evening with Jeremy testing and such.</p><p></p><p>Bomberman,</p><p></p><p>You actually spoke with me on the phone today. We worked very hard to get the speaker you ordered out to you IMMEDIATLY. Unfortunatly becuase we didn't get the email before the shipment went out and UPS has already been paid for the shipment we just end up needing to wait until we get it back, upon which time as I discussed with you and you thanked me for helpin you out, at the time it seemed cut and dry. I apologize if we lost all of your respect we are trying very hard and we did work very hard to get your speaker out asap. hopefully in the future when in contact with you, you will let us know about your disgust as we can try and explain everything better.</p><p></p><p>Josh,</p><p></p><p>there were numerous people before your order. I posted previously if you could drop me aline and I could inform you as to what was going on and saw no email. I was hoping to be able to do that. I realize at times we have been a bit backed up, my apologies but we are working very hard to keep up. With the new guys around and once we are in the new building it's kind of cool as we have 3 people now doing the work I've been taking care of by myself. Should help bigtime. Hopefully we won't be such a disapiontment next time.</p><p></p><p>While our customer service may **** at times, I'm here at 1:20am my time still working through everything to keep up. We are trying very hard. It sucks at times, but eD isn't for everyone. We try, but at times we just like some others get overwhelmed. We are a little better equiped for the future as all you can do is learn and make yourself better.</p><p></p><p>Thanks for the heads up!</p><p></p><p>I don't get to visit this board as much as I'd like but we are getting up to speed with everything and with this next big batch of 10k's, and 15a's everything should finally calm down a little bit again //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif In the meantime with any direct emails don't hesitate to drop me, or anyone else a line here.</p><p></p><p>Ben</p></blockquote><p></p>
[QUOTE="kaosmoon, post: 273902, member: 543287"] Thanks for the bump. Without it I wouldn't have seen this thread again. Another real late night at the office the evening with Jeremy testing and such. Bomberman, You actually spoke with me on the phone today. We worked very hard to get the speaker you ordered out to you IMMEDIATLY. Unfortunatly becuase we didn't get the email before the shipment went out and UPS has already been paid for the shipment we just end up needing to wait until we get it back, upon which time as I discussed with you and you thanked me for helpin you out, at the time it seemed cut and dry. I apologize if we lost all of your respect we are trying very hard and we did work very hard to get your speaker out asap. hopefully in the future when in contact with you, you will let us know about your disgust as we can try and explain everything better. Josh, there were numerous people before your order. I posted previously if you could drop me aline and I could inform you as to what was going on and saw no email. I was hoping to be able to do that. I realize at times we have been a bit backed up, my apologies but we are working very hard to keep up. With the new guys around and once we are in the new building it's kind of cool as we have 3 people now doing the work I've been taking care of by myself. Should help bigtime. Hopefully we won't be such a disapiontment next time. While our customer service may **** at times, I'm here at 1:20am my time still working through everything to keep up. We are trying very hard. It sucks at times, but eD isn't for everyone. We try, but at times we just like some others get overwhelmed. We are a little better equiped for the future as all you can do is learn and make yourself better. Thanks for the heads up! I don't get to visit this board as much as I'd like but we are getting up to speed with everything and with this next big batch of 10k's, and 15a's everything should finally calm down a little bit again [IMG]//content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif[/IMG] In the meantime with any direct emails don't hesitate to drop me, or anyone else a line here. Ben [/QUOTE]
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