Reply to thread

Message

<blockquote data-quote="JLCivic" data-source="post: 793054" data-attributes="member: 547424">For the most part, I have had good service from Eclipse tech support.&nbsp; Their 2nd email(the reply about just using the 37601) simply could have been an error on their part(as the tech guy explained).&nbsp; They are on the phones all day and trying to answer emails as well.&nbsp; Your next email was immediately kind of snotty toward them.&nbsp; Considering the tone of your email, it would not have surprised me if they just ignored you(remember, to them, you are not their customer....you didn&#039;t buy the piece from a dealer). People do make mistakes, and given how quickly these guys have to work, they just sent the wrong reply to you.&nbsp; Was it really that big of a deal?I do find it ironic that their tech guys are &quot;stupid,&quot; yet:1) you sent the email to the wrong division2) why didn&#039;t you ask the seller what cables were needed when you bought it? (if it needed special cables as you thought possible, the seller may have had those as well or if they were going to be very expensive, it may have changed your decision)3) you bought it without knowing if it would work with your amps?....riskyI am in no way excusing their attitude(it would have been easier to tell if they were just joking a little since you can&#039;t get the tone in an email), but you certainly didn&#039;t make it easy on them either.&nbsp; Hell, you didn&#039;t buy it from an authorized dealer, and&nbsp; some manufacturers may have refused to give you information at all.You gotta keep all of this stuff in perspective.&nbsp; They sent you a useless email by accident.&nbsp; You could have worded your email much more nicely(remember, you need information from them).</blockquote>

[QUOTE="JLCivic, post: 793054, member: 547424"] For the most part, I have had good service from Eclipse tech support. Their 2nd email(the reply about just using the 37601) simply could have been an error on their part(as the tech guy explained). They are on the phones all day and trying to answer emails as well. Your next email was immediately kind of snotty toward them. Considering the tone of your email, it would not have surprised me if they just ignored you(remember, to them, you are not their customer....you didn't buy the piece from a dealer). People do make mistakes, and given how quickly these guys have to work, they just sent the wrong reply to you. Was it really that big of a deal? I do find it ironic that their tech guys are "stupid," yet: 1) you sent the email to the wrong division 2) why didn't you ask the seller what cables were needed when you bought it? (if it needed special cables as you thought possible, the seller may have had those as well or if they were going to be very expensive, it may have changed your decision) 3) you bought it without knowing if it would work with your amps?....risky I am in no way excusing their attitude(it would have been easier to tell if they were just joking a little since you can't get the tone in an email), but you certainly didn't make it easy on them either. Hell, you didn't buy it from an authorized dealer, and some manufacturers may have refused to give you information at all. You gotta keep all of this stuff in perspective. They sent you a useless email by accident. You could have worded your email much more nicely(remember, you need information from them). [/QUOTE]

Verification