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Eclipse Technical Support = Joke
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<blockquote data-quote="johnecon2001" data-source="post: 792907" data-attributes="member: 556589"><p>So I like the products that Eclipse makes.. but holy shit batman, they have stupid technical support people. I wanna call up the PR department after this conversation.</p><p></p><p>These are actual emails and responses from me to Eclipse.</p><p></p><p><strong>----- Original Message -----</strong></p><p></p><p>From: "John Economides" </p><p></p><p>To: "Service" </p><p></p><p>Sent: Sunday, March 20, 2005 8:58 AM</p><p></p><p>Subject: Balanced Line Adapter for 8053</p><p></p><p>Hi,</p><p></p><p>I just recently aquired the balanced line adapter from a fellow car audio enthusiast. Although I have not recieved the item yet, I do have some questions on how it works. Once the signal from the HU is converted. what type of cable do I use to pull the balanced signal from the converter to the amps? Is it just a standard RCA setup, or is there something special that I need to obtain? Also, if there is a special cable..</p><p></p><p>with it interface with most amplifiers? I have two ARC Audio 2500CXL class AB amplifiers.</p><p></p><p>Any insight that you can send me would be great. Thanks in advance.</p><p></p><p>John Economides</p><p></p><p><strong>---- Original Message ----- </strong></p><p></p><p>From: "Eclipse Service"</p><p></p><p></p><p></p><p>To: "John Economides" </p><p></p><p>Cc: "Tech" </p><p></p><p>Sent: Thursday, March 24, 2005 4:03 PM</p><p></p><p>Subject: Re: Balanced Line Adapter for 8053</p><p></p><p>I am forwarding your email to <a href="http://mailto:" target="_blank">tech@lao.ten.fujitsu.com</a> .</p><p></p><p>Thank you for contacting Eclipse Service,</p><p></p><p>Eclipse Customer Service</p><p></p><p>1-800-233-2216 option # 4</p><p></p><p>1-877-424-4303 FAX</p><p></p><p>California M-F 8:30 - 5:00</p><p></p><p><strong>--- Eclipse Technical Support ---</strong></p><p></p><p> wrote:</p><p></p><p>In order for you to use the CD8053 balanced, you will need to use the 37601</p><p></p><p>adapter.Please see your local Eclipse dealer for further assistance at 800.553.2547</p><p></p><p>Thank you for taking the time to write to Eclipse and we hope you consider us for any of your future product needs. If you have any further question, please call or e-mail us.</p><p></p><p>Eclipse Technical Support Group</p><p></p><p>(800)233-2216 Ext. 362</p><p></p><p><strong>----- Original Message -----</strong></p><p></p><p>From: "John Economides" </p><p></p><p>To: "Eclipse Technical Support"</p><p></p><p></p><p></p><p>Sent: Friday, March 25, 2005 8:51 AM</p><p></p><p>Subject: Re: Balanced Line Adapter for 8053</p><p></p><p>You didn't answer my question whatsoever. Thanks anyway. I figured it out on my own. Please try to read a customers email all the way through before you send</p><p></p><p>a response that has absolutely nothing to do with what they asked.</p><p></p><p>John Economides.</p><p></p><p><strong>--- Eclipse Technical Support ---</strong></p><p></p><p> wrote:</p><p></p><p>Sorry about that, I was answering two e-mails at the same time one similar too yours. I sent your response to the other guy on accident. Multi tasking some times is difficult when you have to answer 40 e-mails a day. I apologize if this cause you to be upset. I didn't realize that someone could get so upset because of an e-mail error. However I am glad you figured it out, and thank you for putting me in my place.</p><p></p><p><strong>---- Original Message -----</strong></p><p></p><p>From: "John Economides" </p><p></p><p>To: "Eclipse Technical Support" </p><p></p><p>Sent: Friday, March 25, 2005 9:30 AM</p><p></p><p>Subject: Re: Balanced Line Adapter for 8053</p><p></p><p>You're welcome.</p><p></p><p>Don't let it happen again.</p><p></p><p>J</p><p></p><p><strong>--- Eclipse Technical Support ---</strong></p><p></p><p> wrote:</p><p></p><p>As long as you don't send any e-mails !</p><p></p><p>Are you kidding me? How is this customer service or technical support. what an as<strong>s</strong>hole. I mean WTF is his problem. I'll be calling Eclipse on Monday.</p></blockquote><p></p>
[QUOTE="johnecon2001, post: 792907, member: 556589"] So I like the products that Eclipse makes.. but holy shit batman, they have stupid technical support people. I wanna call up the PR department after this conversation. These are actual emails and responses from me to Eclipse. [B]----- Original Message -----[/B] From: "John Economides" To: "Service" Sent: Sunday, March 20, 2005 8:58 AM Subject: Balanced Line Adapter for 8053 Hi, I just recently aquired the balanced line adapter from a fellow car audio enthusiast. Although I have not recieved the item yet, I do have some questions on how it works. Once the signal from the HU is converted. what type of cable do I use to pull the balanced signal from the converter to the amps? Is it just a standard RCA setup, or is there something special that I need to obtain? Also, if there is a special cable.. with it interface with most amplifiers? I have two ARC Audio 2500CXL class AB amplifiers. Any insight that you can send me would be great. Thanks in advance. John Economides [B]---- Original Message ----- [/B] From: "Eclipse Service" To: "John Economides" Cc: "Tech" Sent: Thursday, March 24, 2005 4:03 PM Subject: Re: Balanced Line Adapter for 8053 I am forwarding your email to [URL="mailto:"]tech@lao.ten.fujitsu.com[/URL] . Thank you for contacting Eclipse Service, Eclipse Customer Service 1-800-233-2216 option # 4 1-877-424-4303 FAX California M-F 8:30 - 5:00 [B]--- Eclipse Technical Support ---[/B] wrote: In order for you to use the CD8053 balanced, you will need to use the 37601 adapter.Please see your local Eclipse dealer for further assistance at 800.553.2547 Thank you for taking the time to write to Eclipse and we hope you consider us for any of your future product needs. If you have any further question, please call or e-mail us. Eclipse Technical Support Group (800)233-2216 Ext. 362 [B]----- Original Message -----[/B] From: "John Economides" To: "Eclipse Technical Support" Sent: Friday, March 25, 2005 8:51 AM Subject: Re: Balanced Line Adapter for 8053 You didn't answer my question whatsoever. Thanks anyway. I figured it out on my own. Please try to read a customers email all the way through before you send a response that has absolutely nothing to do with what they asked. John Economides. [B]--- Eclipse Technical Support ---[/B] wrote: Sorry about that, I was answering two e-mails at the same time one similar too yours. I sent your response to the other guy on accident. Multi tasking some times is difficult when you have to answer 40 e-mails a day. I apologize if this cause you to be upset. I didn't realize that someone could get so upset because of an e-mail error. However I am glad you figured it out, and thank you for putting me in my place. [B]---- Original Message -----[/B] From: "John Economides" To: "Eclipse Technical Support" Sent: Friday, March 25, 2005 9:30 AM Subject: Re: Balanced Line Adapter for 8053 You're welcome. Don't let it happen again. J [B]--- Eclipse Technical Support ---[/B] wrote: As long as you don't send any e-mails ! Are you kidding me? How is this customer service or technical support. what an as[B]s[/B]hole. I mean WTF is his problem. I'll be calling Eclipse on Monday. [/QUOTE]
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