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<blockquote data-quote="dB-r" data-source="post: 6696125" data-attributes="member: 574699">WOW!&nbsp; I didn&#039;t even know this thread was here, guess I was too busy working at the time to check here so it slipped through the cracks...Yes, admittedly I am not the easiest guy to deal with, I am an *******, but I do good work and will continue to do so, however I may have to get a customer service representative or something to deal with customers because as Jacob said I can be a little rough around the edges, and handle people a little rough....&nbsp; Sorry, I&#039;m only human, not perfect.The amp was resold to someone shortly after and haven&#039;t heard back from them so I guess it&#039;s all good.&nbsp; I think the amp drew too much juice for his electrical which is what caused all the problems he had.&nbsp; I only found a little jumper wire on the input board that wasn&#039;t soldered real good that caused the output to be a little lower than normal, which would not have caused all the problems he described.&nbsp; I took the amp out of the box expecting it to be all fubar&#039;d up and frankly was pretty upset when it worked nearly 100% correctly with only a minor volume issue.&nbsp; So I didn&#039;t know the guy real well, and thought he might try to scam me so I told him not to buy from me again because I didn&#039;t want to put up with all the whining and refunding and all that mess again.&nbsp; &nbsp; When people buy a refurbed amp from us and they have a problem, they are simply supposed to send it back to be fixed under warranty, not whine, *****, ask for refunds etc....&nbsp;&nbsp; At least that&#039;s the way i see it, I know the customer is important, and we want to make them happy, but we have to draw a line somewhere, every company does, you can&#039;t make everyone happy, not possible.&nbsp;&nbsp; I apologize for telling him not to buy again, as it probably would have turned out fine the second time around, but at the time I was a little flustered with the whole situation with him and like I said I am only human and not the best CS person to deal with....</blockquote>

[QUOTE="dB-r, post: 6696125, member: 574699"] WOW! I didn't even know this thread was here, guess I was too busy working at the time to check here so it slipped through the cracks... Yes, admittedly I am not the easiest guy to deal with, I am an *******, but I do good work and will continue to do so, however I may have to get a customer service representative or something to deal with customers because as Jacob said I can be a little rough around the edges, and handle people a little rough.... Sorry, I'm only human, not perfect. The amp was resold to someone shortly after and haven't heard back from them so I guess it's all good. I think the amp drew too much juice for his electrical which is what caused all the problems he had. I only found a little jumper wire on the input board that wasn't soldered real good that caused the output to be a little lower than normal, which would not have caused all the problems he described. I took the amp out of the box expecting it to be all fubar'd up and frankly was pretty upset when it worked nearly 100% correctly with only a minor volume issue. So I didn't know the guy real well, and thought he might try to scam me so I told him not to buy from me again because I didn't want to put up with all the whining and refunding and all that mess again. When people buy a refurbed amp from us and they have a problem, they are simply supposed to send it back to be fixed under warranty, not whine, *****, ask for refunds etc.... At least that's the way i see it, I know the customer is important, and we want to make them happy, but we have to draw a line somewhere, every company does, you can't make everyone happy, not possible. I apologize for telling him not to buy again, as it probably would have turned out fine the second time around, but at the time I was a little flustered with the whole situation with him and like I said I am only human and not the best CS person to deal with.... [/QUOTE]

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