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Message: <blockquote data-quote="audioholic" data-source="post: 6505370" data-attributes="member: 549629">That's why i refuse to go to places that have a 'mandatory' gratuity. You almost always get worse service, since the employees know they have a tip coming no matter what. And 18%... is a rip off. And clearly management is lying when they claim they offered to comp the food... like after being offered this, the patrons would still pay full price but refuse to pay the tip? Sure.But in this case, mandatory does in fact mean mandatory. The patrons are simply stupid for claiming "it wasn’t something that was required". That is exactly what mandatory means.</blockquote>

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