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call center/ data services center - India
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<blockquote data-quote="HiAmplidude" data-source="post: 1233924" data-attributes="member: 561470"><p>1. Depends on city, and location in that city, and quality of facilities. Cost varies so much, there isn't even a ballpark figure. $1500-$3000 setup fee for T1, $800/mo. Use business VoIP for phone service and don't mess with a PBX (people can take calls at home if they can't make it to "the office"). 50 basic Dell machines with service @ $800 each = $40k. 60 headset phones @ $50 ea = $3000. handful of basic 3Com network switches @ $400 ea. Server(s) and OS licenses. Rack. CRAC (cooling system). Fail-over and redundancy systems for data, network, and power. UPSs. Offsite storage service/solution. Desks, chairs, printers, fax, scan, office supplies, blah blah blah...</p><p></p><p>Hey, why don't you look at the Albuquerque, NM area (instead of taking it out of the country)? There's cheap labor here, low cost of resources and space, and relatively high technically-educated workforce. That's a huge reason my 65,000-person company built one of its important sites here.</p><p></p><p>2. What? Local to India? No clue. Basic technical phone-answerers in my city can be had for as little as $5.50/hr (USD). Computer call center people for as little as $7/hr (USD). And tier-2 and specialized phone tech's @ around $35-45k/year (USD).</p><p></p><p>3. That exists in the US too. The best way to keep people is to have good HR, Managers that are qualified, motivational, good/respectful *to* employees, and employees have a sense of purpose. Fire the shithead managers instantly in the town square for all to see -- make it obvious that people treating other people poorly, especially those below them, is not tolerated. You're not going to keep people around with free vending machine snacks, weekly volley ball tournaments, monthly bonus raffles, or a recognition picture on the wall -- or even higher pay. People always feel they can do better someplace else. Let them feel like they can do something to better the company, right there, and that's what they'll do. Challenge, baby -- it's what drives most ambitious folks to get out of bed in the morning.</p><p></p><p>4. No idea. Our direct Sales crew deals with software and services that can exceed several million dollars for a single implementation.</p><p></p><p>5. Have you taken a business class or is this whole thing just a brain-storm?</p><p></p><p>6. See 5.</p><p></p><p>7. Yep. Consider, also, that those people will be spending a good amount of the US money in India, and pretty much all of the US money the Indian workers will stay in India, instead of going back out into the US economy where people will re-buy your plastics products and services. People taking US jobs over seas or over the border because of cheap labor seems to make sense at that level (to a f'ing kindergartener), but where are their profits going to come from if all of the money-makers and spenders are slowly shifting out of their country?</p></blockquote><p></p>
[QUOTE="HiAmplidude, post: 1233924, member: 561470"] 1. Depends on city, and location in that city, and quality of facilities. Cost varies so much, there isn't even a ballpark figure. $1500-$3000 setup fee for T1, $800/mo. Use business VoIP for phone service and don't mess with a PBX (people can take calls at home if they can't make it to "the office"). 50 basic Dell machines with service @ $800 each = $40k. 60 headset phones @ $50 ea = $3000. handful of basic 3Com network switches @ $400 ea. Server(s) and OS licenses. Rack. CRAC (cooling system). Fail-over and redundancy systems for data, network, and power. UPSs. Offsite storage service/solution. Desks, chairs, printers, fax, scan, office supplies, blah blah blah... Hey, why don't you look at the Albuquerque, NM area (instead of taking it out of the country)? There's cheap labor here, low cost of resources and space, and relatively high technically-educated workforce. That's a huge reason my 65,000-person company built one of its important sites here. 2. What? Local to India? No clue. Basic technical phone-answerers in my city can be had for as little as $5.50/hr (USD). Computer call center people for as little as $7/hr (USD). And tier-2 and specialized phone tech's @ around $35-45k/year (USD). 3. That exists in the US too. The best way to keep people is to have good HR, Managers that are qualified, motivational, good/respectful *to* employees, and employees have a sense of purpose. Fire the shithead managers instantly in the town square for all to see -- make it obvious that people treating other people poorly, especially those below them, is not tolerated. You're not going to keep people around with free vending machine snacks, weekly volley ball tournaments, monthly bonus raffles, or a recognition picture on the wall -- or even higher pay. People always feel they can do better someplace else. Let them feel like they can do something to better the company, right there, and that's what they'll do. Challenge, baby -- it's what drives most ambitious folks to get out of bed in the morning. 4. No idea. Our direct Sales crew deals with software and services that can exceed several million dollars for a single implementation. 5. Have you taken a business class or is this whole thing just a brain-storm? 6. See 5. 7. Yep. Consider, also, that those people will be spending a good amount of the US money in India, and pretty much all of the US money the Indian workers will stay in India, instead of going back out into the US economy where people will re-buy your plastics products and services. People taking US jobs over seas or over the border because of cheap labor seems to make sense at that level (to a f'ing kindergartener), but where are their profits going to come from if all of the money-makers and spenders are slowly shifting out of their country? [/QUOTE]
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