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<blockquote data-quote="xluben" data-source="post: 2248209" data-attributes="member: 568852"><p>ok, the one that sounded worse before has a dust cap that is about halfway off //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif</p><p></p><p>looks like about 1/4 of it never even touched any CA glue, and with use it pulled up a bit more (you can see the cardboard delaminated when you lift up the cap).</p><p></p><p>the other one (that i thought was good before) is also making noise //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif</p><p></p><p>i free-aired them both, and this one makes a noise similar to the the "rr" in spanish (i don't know how else to describe it), but only when loud. when i push on the dust cap (with the sub not playing) it seems to have a tiny bit of movement independent of the cone. if i have the volume set just right i can hear the noise and when i push on the dust cap it goes away.</p><p></p><p>i'm guessing this is also a slightly loose dust cap //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif</p><p></p><p>both of these seem to be issues that were caused my manufacturer defect (especially the first one), but AA warranty policy seems like a real pain:</p><p></p><p><a href="http://www.ascendantaudio.com/company.html" target="_blank">http://www.ascendantaudio.com/company.html</a></p><p></p><p>i'm guessing it'd be at least a month before i ship it back to dozy, he gets boxes from AA, ships to AA, they fix it and ship it back to dozy, and then he ships it to me.</p><p></p><p>and if they decide it wasn't a manufacturer's defect i'll end up having to pay a lot more to get them fixed.</p><p></p><p>i think i'm gonna have to try and call them on monday and see if i can just buy two new dust caps.</p><p></p><p>***********************************************************</p><p></p><p>ok, in the middle of typing this out i decided to try and call AA even though i thought they'd be gone by 5 on a friday. as expected no one answered, so i left my name and number. about 30 seconds later i get a call back from chad!!!! i tell him the problem and that i'd like to buy a new pair of dust caps. he says he'd rather have me ship them back and do it himself (so it gets done right). i told him that i didn't have the original shipping boxes, so i'd rather he just send them to me to save time. he said if i felt comfortable doing it he could just send out the dust caps and glue //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif</p><p></p><p>he said he'd give me a call back monday to let me know when he'd have them available (since they don't usually have extra's around). i'm not sure whether or not he's gonna charge me for them (he assured me if i shipped the subs back he'd cover shipping both ways and all repair costs), but as long as it's not outrageous i'm cool with it. i hope he doesn't inquire about me being the original purchaser //content.invisioncic.com/y282845/emoticons/uhoh.gif.c07307dd22ee7e63e22fc8e9c614d1fd.gif</p><p></p><p>anyways, chad has once again proven he's a great guy. hopefully i have the subs up and running asap!</p><p></p><p>dozy - thanks for being cool about this issue. i don't think ups would really do anything because there isn't really any physical damage that could occur while in the boxes. but it looks like AA is going to resolve the issue //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif</p></blockquote><p></p>
[QUOTE="xluben, post: 2248209, member: 568852"] ok, the one that sounded worse before has a dust cap that is about halfway off [IMG]//content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif[/IMG] looks like about 1/4 of it never even touched any CA glue, and with use it pulled up a bit more (you can see the cardboard delaminated when you lift up the cap). the other one (that i thought was good before) is also making noise [IMG]//content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif[/IMG] i free-aired them both, and this one makes a noise similar to the the "rr" in spanish (i don't know how else to describe it), but only when loud. when i push on the dust cap (with the sub not playing) it seems to have a tiny bit of movement independent of the cone. if i have the volume set just right i can hear the noise and when i push on the dust cap it goes away. i'm guessing this is also a slightly loose dust cap [IMG]//content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif[/IMG] both of these seem to be issues that were caused my manufacturer defect (especially the first one), but AA warranty policy seems like a real pain: [URL="http://www.ascendantaudio.com/company.html"]http://www.ascendantaudio.com/company.html[/URL] i'm guessing it'd be at least a month before i ship it back to dozy, he gets boxes from AA, ships to AA, they fix it and ship it back to dozy, and then he ships it to me. and if they decide it wasn't a manufacturer's defect i'll end up having to pay a lot more to get them fixed. i think i'm gonna have to try and call them on monday and see if i can just buy two new dust caps. *********************************************************** ok, in the middle of typing this out i decided to try and call AA even though i thought they'd be gone by 5 on a friday. as expected no one answered, so i left my name and number. about 30 seconds later i get a call back from chad!!!! i tell him the problem and that i'd like to buy a new pair of dust caps. he says he'd rather have me ship them back and do it himself (so it gets done right). i told him that i didn't have the original shipping boxes, so i'd rather he just send them to me to save time. he said if i felt comfortable doing it he could just send out the dust caps and glue [IMG]//content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif[/IMG] he said he'd give me a call back monday to let me know when he'd have them available (since they don't usually have extra's around). i'm not sure whether or not he's gonna charge me for them (he assured me if i shipped the subs back he'd cover shipping both ways and all repair costs), but as long as it's not outrageous i'm cool with it. i hope he doesn't inquire about me being the original purchaser [IMG]//content.invisioncic.com/y282845/emoticons/uhoh.gif.c07307dd22ee7e63e22fc8e9c614d1fd.gif[/IMG] anyways, chad has once again proven he's a great guy. hopefully i have the subs up and running asap! dozy - thanks for being cool about this issue. i don't think ups would really do anything because there isn't really any physical damage that could occur while in the boxes. but it looks like AA is going to resolve the issue [IMG]//content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif[/IMG] [/QUOTE]
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