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<blockquote data-quote="sundownz" data-source="post: 6293043" data-attributes="member: 549523">I hate that I have to cover this weekly... but the fact of the matter is that in 90% of the cases when a customer has a problem with any amp for *any reason* -- even if they did something wrong like hooking it up backwards, dropped to 6 volts, etc -- they end up getting a new amp back under warranty (if it is their fault there is a small charge). If it&#039;s a discontinued model, an issue I&#039;d specifically like to know the cause of (I request that Chris tell me when he does the work), or we are out of stock are almost the only times I will prefer to have an amp repaired over replacing it.Why ? I like to get customers back up and running as soon as possible -- and that is faster than a repair. So I then put their old amp to the side and make it available to Chris.If I had everyone send their amps in for repair and never replaced them there wouldn&#039;t be any refurbished amps available... does that mean the return rate is lower ? No -- it just means my customers would be waiting longer to get their stuff back AND people would not have the opportunity to get the refurbished amps at a discount as they do now.I see that as a win-win but at least once a week someone pops up and cites that as a reason why Sundown amps sucks *laughs* Customers that get a replacement amp in a matter of a few days would say otherwise.</blockquote>

[QUOTE="sundownz, post: 6293043, member: 549523"] I hate that I have to cover this weekly... but the fact of the matter is that in 90% of the cases when a customer has a problem with any amp for *any reason* -- even if they did something wrong like hooking it up backwards, dropped to 6 volts, etc -- they end up getting a new amp back under warranty (if it is their fault there is a small charge). If it's a discontinued model, an issue I'd specifically like to know the cause of (I request that Chris tell me when he does the work), or we are out of stock are almost the only times I will prefer to have an amp repaired over replacing it. Why ? I like to get customers back up and running as soon as possible -- and that is faster than a repair. So I then put their old amp to the side and make it available to Chris. If I had everyone send their amps in for repair and never replaced them there wouldn't be any refurbished amps available... does that mean the return rate is lower ? No -- it just means my customers would be waiting longer to get their stuff back AND people would not have the opportunity to get the refurbished amps at a discount as they do now. I see that as a win-win but at least once a week someone pops up and cites that as a reason why Sundown amps sucks *laughs* Customers that get a replacement amp in a matter of a few days would say otherwise. [/QUOTE]

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