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<blockquote data-quote="DanWiggins" data-source="post: 292294" data-attributes="member: 544847">Hi all, just a few clarifications:- We have a record of 3 phone calls from Mr. Lombardo.- The original order was placed just over 30 days ago, and the original product was delivered just over 3 weeks ago.&nbsp; Six weeks elapsed is a bit over-stated.- We ship back ALL cores to the original customers.&nbsp; When a driver comes back, it is tagged with the customer&#039;s name, and is sent back to that customer.&nbsp; You received your original driver, with a new frame and soft parts.&nbsp; Any cosmetic damage on your driver was present when received back to us.- Foam is used between the driver and the packing crate; this eliminates the need for the plastic cover cup.- We offered a full refund, and that was refused.- The last phone call you placed, a 3rd party was used as a go-between for all communications; we prefer to talk directly to the customer rather than a intermediary, to avoid confusion.I&#039;m out of the office until Wednesday.&nbsp; If you&#039;d like to talk further about this, please call between 10:00 AM and 6:00 PM, PST, on Wednesday.&nbsp; Please call, or send me an e-mail (dwiggins@adireaudio.com) with your phone number and time I can call you.Dan WigginsAdire Audio</blockquote>

[QUOTE="DanWiggins, post: 292294, member: 544847"] Hi all, just a few clarifications: - We have a record of 3 phone calls from Mr. Lombardo. - The original order was placed just over 30 days ago, and the original product was delivered just over 3 weeks ago. Six weeks elapsed is a bit over-stated. - We ship back ALL cores to the original customers. When a driver comes back, it is tagged with the customer's name, and is sent back to that customer. You received your original driver, with a new frame and soft parts. Any cosmetic damage on your driver was present when received back to us. - Foam is used between the driver and the packing crate; this eliminates the need for the plastic cover cup. - We offered a full refund, and that was refused. - The last phone call you placed, a 3rd party was used as a go-between for all communications; we prefer to talk directly to the customer rather than a intermediary, to avoid confusion. I'm out of the office until Wednesday. If you'd like to talk further about this, please call between 10:00 AM and 6:00 PM, PST, on Wednesday. Please call, or send me an e-mail (dwiggins@adireaudio.com) with your phone number and time I can call you. Dan Wiggins Adire Audio [/QUOTE]

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