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13Ov.2 D4's...$70.00
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<blockquote data-quote="audioholic" data-source="post: 4297121" data-attributes="member: 549629"><p>I think if eD was a real company, they would have layers of depts that wouldn't allow this to happen. Apparently at ElementalDesigns, "b-stock" means customer ships product back as defective or whatever, eD places it on a pallet (not to be confused with a 'pile', that would be so much worse), new customer calls to purchase b-stock item, employee grabs piece from pallet and places it in shipping box.</p><p>Or, did the receiving dept have an isolated incident when they accepted this obvious user error in the first place? Did the refurb department have an isolated incident in not inspecting/fixing the surround? And then the stocking crew had an isolated incident not seeing it when placing it on the pallet. And then the guy who grabbed it off the pallet and boxed it also had an isolated incident. Are you getting it yet?</p><p></p><p>Let me spell it out for you guys. B-stock means cosmetic flaws. This means a real company would insure the product ONLY has cosmetic problems, at worst, before shipping the product. It doesn't mean simply re-selling junk an unhappy customer sent back without even looking at it. How could so many isolated incidents occur to end up with a customer receiving a product with an OBVIOUS problem? But all you guys give is lip service.... 'yeah we are embarrassed, but it only happened once'.</p><p></p><p>Ive run manufacturing facilities from the ground up, including over seeing inventory, shipping and receiving, etc. If I had ever shown such a propensity for 'isolated incidents', or allowed so many breakdowns in procedure that a customer was shipped such a flawed product, I would have been fired. But to you good ole boys at eD, its just another mistake to brush off as isolated. Standard procedure around there apparently.</p><p></p><p>Maybe in another year Ben should clear house and fire everyone. That way the new wave of employees can claim they weren't there for the now current scandals, therefore they dont matter either. Right? Again, whether YOU were there or not is totally irrelevant. Its simply another excuse.</p><p></p><p>And yes, when a customer called up and said he received a speaker from you that had a screwdriver hole through it, saying 'we really cant know each item's problems because they all come off the same PALLET' its still a piss poor excuse. Pile or pallet, the problem still remains the same.</p></blockquote><p></p>
[QUOTE="audioholic, post: 4297121, member: 549629"] I think if eD was a real company, they would have layers of depts that wouldn't allow this to happen. Apparently at ElementalDesigns, "b-stock" means customer ships product back as defective or whatever, eD places it on a pallet (not to be confused with a 'pile', that would be so much worse), new customer calls to purchase b-stock item, employee grabs piece from pallet and places it in shipping box. Or, did the receiving dept have an isolated incident when they accepted this obvious user error in the first place? Did the refurb department have an isolated incident in not inspecting/fixing the surround? And then the stocking crew had an isolated incident not seeing it when placing it on the pallet. And then the guy who grabbed it off the pallet and boxed it also had an isolated incident. Are you getting it yet? Let me spell it out for you guys. B-stock means cosmetic flaws. This means a real company would insure the product ONLY has cosmetic problems, at worst, before shipping the product. It doesn't mean simply re-selling junk an unhappy customer sent back without even looking at it. How could so many isolated incidents occur to end up with a customer receiving a product with an OBVIOUS problem? But all you guys give is lip service.... 'yeah we are embarrassed, but it only happened once'. Ive run manufacturing facilities from the ground up, including over seeing inventory, shipping and receiving, etc. If I had ever shown such a propensity for 'isolated incidents', or allowed so many breakdowns in procedure that a customer was shipped such a flawed product, I would have been fired. But to you good ole boys at eD, its just another mistake to brush off as isolated. Standard procedure around there apparently. Maybe in another year Ben should clear house and fire everyone. That way the new wave of employees can claim they weren't there for the now current scandals, therefore they dont matter either. Right? Again, whether YOU were there or not is totally irrelevant. Its simply another excuse. And yes, when a customer called up and said he received a speaker from you that had a screwdriver hole through it, saying 'we really cant know each item's problems because they all come off the same PALLET' its still a piss poor excuse. Pile or pallet, the problem still remains the same. [/QUOTE]
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