Reply to thread

Message

<blockquote data-quote="mandos" data-source="post: 4296917" data-attributes="member: 561347">I don&#039;t think it&#039;s about me or when I started.&nbsp; But you&#039;re bringing up arguments from 3+ years ago.&nbsp; That&#039;s the point I&#039;m trying to make.&nbsp; Well, that combined with the fact that the ONLY person still working here from more than 3 years ago is Ben.&nbsp; He doesn&#039;t really talk to customers anymore and he definitely never touches an item that comes back, that&#039;s all Alex who has only worked here for 2 years.The attitude of &quot;whatever it&#039;s just B-stock&quot; is atrocious.&nbsp; Alex apologized profusely to the customer and it&#039;s a situation that&#039;s been resolved.&nbsp; Any b-stock item that we sell **** well should leave here in 100% working condition.&nbsp; Don&#039;t you think if we shipped non-functional b-stock items to customers you&#039;d see more than 1 post about it?&nbsp; Maybe?If any of the 13Ov.2&#039;s are somehow defective, they all still have a 5 year warranty.&nbsp; 13Ov.2&#039;s are something that we really never have problems with unless it&#039;s something like I fed it 1kW in a 35Hz box playing a 20Hz tone.They&#039;re all QC&#039;d before they leave here so if they show up non-functional, that&#039;s why we have damage claims.&nbsp; If something goes wrong with them down the road, that&#039;s what a warranty is for.&nbsp; I realize you may think our warranty is worthless etc. but you&#039;ll probably quote something from a flat cone issue with a warranty that no one here dealt with.I realize that there are people that want to look at any remotely bad thing that happens here and declare it is a 100% common everyday occurrence, I&#039;m really not even sure why I try dissuading those people.</blockquote>

[QUOTE="mandos, post: 4296917, member: 561347"] I don't think it's about me or when I started. But you're bringing up arguments from 3+ years ago. That's the point I'm trying to make. Well, that combined with the fact that the ONLY person still working here from more than 3 years ago is Ben. He doesn't really talk to customers anymore and he definitely never touches an item that comes back, that's all Alex who has only worked here for 2 years. The attitude of "whatever it's just B-stock" is atrocious. Alex apologized profusely to the customer and it's a situation that's been resolved. Any b-stock item that we sell **** well should leave here in 100% working condition. Don't you think if we shipped non-functional b-stock items to customers you'd see more than 1 post about it? Maybe? If any of the 13Ov.2's are somehow defective, they all still have a 5 year warranty. 13Ov.2's are something that we really never have problems with unless it's something like I fed it 1kW in a 35Hz box playing a 20Hz tone. They're all QC'd before they leave here so if they show up non-functional, that's why we have damage claims. If something goes wrong with them down the road, that's what a warranty is for. I realize you may think our warranty is worthless etc. but you'll probably quote something from a flat cone issue with a warranty that no one here dealt with. I realize that there are people that want to look at any remotely bad thing that happens here and declare it is a 100% common everyday occurrence, I'm really not even sure why I try dissuading those people. [/QUOTE]

Verification