So........lets get this straight. You didn't buy any equipment from them. You didn't have them install the equipment. You came in and dictated how you wanted the system "tuned". They repaired a defective end on a cable they didn't sell you for $10 (that would have been a fair price 15 years ago......in todays market, its a downright steal).....You say "the factory" would have replaced your RCA cables because they were unused. Pardon?? The were run, by you, from the radio in the dash to whereever you located your amp. ANd in the process, the original installer (YOU) most likely damaged them trying to get from one end of the car to the other. That pretty much meets, and exceeds the definition of "used". And then your friend who is "good" with this stuff declared that everything they did was wrong?? Gotta say, this sounds pretty fabricated. While I will never condone any establishment who doesn't treat their customers like celebrities, I can't quite convince myself that Jodi's should bear the burden of your lack of satisfaction in the system they never sold you. It would be interresting to hear from people who walked in their door, articulated what it was they wished for, and actually bought their product.