Damn this is comical. Finally got a hold of someone there via phone and they are not taking RMA's right now,lol. The switchover to the new system and owners has caused issues galore especially with people trying to contact them. So I have to wait till tomorrow or Monday to see if they will start to take RMA's manually unless they get their servers fixed.
Swear it never fails when I have issues with something, something stupid like this happens where they can't even process an RMA.