Sad that a company would screw over a customer over a $20 rca cable, but thats exactly what Knukonceptz did to me. I spent just around $300 ordering all my wiring for my f250 stereo build. Power wire, speaker wire, RCAs etc.
After about 4 months, I noticed occasionally my driver side front speaker would cut in and out. It's my daily driver, so it really started bothering me, but I didn't have time to have my installer come out and look at it. After a few more months my installer met up with me and figured out it was a bad Rca cable that was causing my problem. I thought, "no biggie, I'll call Knukonceptz and they will send me out a new cable". I call them up, and of course they want me to send my cable in first. I explained to the guy that this was my daily driver and I'm not going to go weeks with out front speakers. He told me he would talk to his boss and get back to me. After a week or two of going back and forth, they basically told me too bad. And now of course, it had been 12 months and a couple days, so my wiring was "technically" out of warranty. Even after explaining to him that it had been happening for months. I explained to him that I would have no problem shipping my RCAs back, but if they could first send me a replacement. That way I could have my installer come out and swap the cables all at once. Again Knukonceptz told me tough sh*t.
I just can't believe that they would treat a customer like this. I know their cables are top notch, the quality is great. But occasionally your gunna get a bad wire, and you would think they would send out a replacement with no questions asked. Knukonceptz lost a customer for life.
Just beware if your buying cables from these guys, don't expect them to take care of you once they got your money.
I got all the emails back and forth, I can screen shot them and post them..but I didn't think that was necessary.
After about 4 months, I noticed occasionally my driver side front speaker would cut in and out. It's my daily driver, so it really started bothering me, but I didn't have time to have my installer come out and look at it. After a few more months my installer met up with me and figured out it was a bad Rca cable that was causing my problem. I thought, "no biggie, I'll call Knukonceptz and they will send me out a new cable". I call them up, and of course they want me to send my cable in first. I explained to the guy that this was my daily driver and I'm not going to go weeks with out front speakers. He told me he would talk to his boss and get back to me. After a week or two of going back and forth, they basically told me too bad. And now of course, it had been 12 months and a couple days, so my wiring was "technically" out of warranty. Even after explaining to him that it had been happening for months. I explained to him that I would have no problem shipping my RCAs back, but if they could first send me a replacement. That way I could have my installer come out and swap the cables all at once. Again Knukonceptz told me tough sh*t.
I just can't believe that they would treat a customer like this. I know their cables are top notch, the quality is great. But occasionally your gunna get a bad wire, and you would think they would send out a replacement with no questions asked. Knukonceptz lost a customer for life.
Just beware if your buying cables from these guys, don't expect them to take care of you once they got your money.
I got all the emails back and forth, I can screen shot them and post them..but I didn't think that was necessary.
