BlkonBlkFG 10+ year member
Senior VIP Member
Mods....didnt quite know where to put this. If you need to move it to another section please do. Thanks
I just wanted to inform everyone of the experience that I recently had with Zapco. About a year ago I purchased from an authorized dealer a DC1000.4 and a DC360.4. Over the past couple months I have had an issue where when I would turn my truck on an extremely loud horn/static type noise would come through the speakers. Well the 4th time this happened it blew my HAT L1 Pro SE tweeters. I contacted Zapco and spoke to a gentleman who said that Zapco was aware of this happening and that they were just able to duplicate the problem on the bench about a month and a half ago. The problem was that a part of the amp would start before the rest of it and it would emit that extremely loud horn/static noise. So right there they admitted that it was 100% the amplifiers fault and that there was a problem with it. The amps were taken out by my dealer and shipped out to them to be fixed. Well when my dealer spoke with them they said that they had a bill for me for the modifications that were done to the amps. HAHA yes, they wanted to charge me for their screw up on their amps that blew my tweeters!!! My dealer talked with them and they finally agreed to not charge me. Then comes the second part, where they completely denied paying for a new set of tweeters. Even though they already admitted that the flaw in their amplifier is exactly what blew my tweeters. I wanted to share this with everyone due to the fact that I am completely in Awe that a company of this caliber would not stand behind their equipment and make things right for a customer. I know that I personally will never deal with this company again and wanted everyone else to know in case they were considering purchasing Zapco products.
Thanks,
Josh
UPDATE
So i recently just got off of the phone with Shelly from Zapco. Wow, extremely rude and not wanting any part of helping me. She denied that it was even the amplifiers fault. She said it could of been anything in the stereo that did it. She said "what do you want, what do you want from me?" I told her all I wanted was my tweeters replaced. I asked her if that was unfair from her viewpoint. Finally after 15 min on the phone she said all she could do was ship me out a pair of their tweeters, model number "KT6.25" ?? I of course know nothing about them. I figured something was better then nothing, and I knew she was def not replacing the hybrids. She said she found hybrids on ebay for $150 and a whole three way set for $600. LOL. She was uneducated on car stereo equipment (including Zapco), rude, unhelpful, and could absolutely careless about the customer. Everything with her was like pulling teeth. Im certain that this company will be out of business in a very short time if this type of business keeps up. I'm so disgusted with how they run their operation. A once awesome company going right down the drain.
I just wanted to inform everyone of the experience that I recently had with Zapco. About a year ago I purchased from an authorized dealer a DC1000.4 and a DC360.4. Over the past couple months I have had an issue where when I would turn my truck on an extremely loud horn/static type noise would come through the speakers. Well the 4th time this happened it blew my HAT L1 Pro SE tweeters. I contacted Zapco and spoke to a gentleman who said that Zapco was aware of this happening and that they were just able to duplicate the problem on the bench about a month and a half ago. The problem was that a part of the amp would start before the rest of it and it would emit that extremely loud horn/static noise. So right there they admitted that it was 100% the amplifiers fault and that there was a problem with it. The amps were taken out by my dealer and shipped out to them to be fixed. Well when my dealer spoke with them they said that they had a bill for me for the modifications that were done to the amps. HAHA yes, they wanted to charge me for their screw up on their amps that blew my tweeters!!! My dealer talked with them and they finally agreed to not charge me. Then comes the second part, where they completely denied paying for a new set of tweeters. Even though they already admitted that the flaw in their amplifier is exactly what blew my tweeters. I wanted to share this with everyone due to the fact that I am completely in Awe that a company of this caliber would not stand behind their equipment and make things right for a customer. I know that I personally will never deal with this company again and wanted everyone else to know in case they were considering purchasing Zapco products.
Thanks,
Josh
UPDATE
So i recently just got off of the phone with Shelly from Zapco. Wow, extremely rude and not wanting any part of helping me. She denied that it was even the amplifiers fault. She said it could of been anything in the stereo that did it. She said "what do you want, what do you want from me?" I told her all I wanted was my tweeters replaced. I asked her if that was unfair from her viewpoint. Finally after 15 min on the phone she said all she could do was ship me out a pair of their tweeters, model number "KT6.25" ?? I of course know nothing about them. I figured something was better then nothing, and I knew she was def not replacing the hybrids. She said she found hybrids on ebay for $150 and a whole three way set for $600. LOL. She was uneducated on car stereo equipment (including Zapco), rude, unhelpful, and could absolutely careless about the customer. Everything with her was like pulling teeth. Im certain that this company will be out of business in a very short time if this type of business keeps up. I'm so disgusted with how they run their operation. A once awesome company going right down the drain.
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