STIorDIE 10+ year member
Junior Member
I bought a kenwood headunit through majestic-2-sound on ebay a few weeks ago and after spending hours trying to install it and then taking it to a professional installer it was determined that the unit was faulty. They ended up providing me with a working unit which i bought through them and then i returned the defective unit to majestic-2-sound. They got it back and claim that they plugged the unit into a bench and it worked and they refuse to refund me. I filed a claim with paypal. Is there anything I can do to get my money back. Do not deal with these guys!
Dear acidkatz,
Sorry but the point is that it works so you should of never sent it back to us , now we are stock with shipping and ebay and paypal fees for no reason.
- majestic-2-sound
Did this answer your question? If not, let the seller know.
Respond
From: acidkatz
To: majestic-2-sound
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-24-10 21:17:26 PDT
Dear majestic-2-sound,
i don't know how it works for you guys when I myself hooked it up and then had an audio shop hook it up and it still did not work but like i said I have left my place and would like my money back. If there is nothing wrong with it then i'm sure you'll be able to sell it fine.
- acidkatz
From: majestic-2-sound
To: acidkatz
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-24-10 12:12:48 PDT
Dear acidkatz,
Hi ,
As you see on our policy we do not do refund but we offerd it to you thinking that the unit was bad but there is nothing wrong with it , it works right away once we hooked it up and it id the same unit you sent back to us with the same ceriel # . So again there is nothing wrong with the product .
- majestic-2-sound
From: acidkatz
To: majestic-2-sound
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-23-10 21:42:53 PDT
Dear majestic-2-sound,
I tried to hook it up myself and also took it to a stereo shop where they have that same unit and they could not get it to work either. I don't want this unit back as i got it from them because it worked. I want my money back and i'm not even asking for the shipping costs i paid to get it back to you.
- acidkatz
From: majestic-2-sound
To: acidkatz
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-22-10 15:35:34 PDT
Dear acidkatz,
Hi there,
There something not right because we put it on a bench test and it powerd up right away and everything works fine , so you want us to ship it back to you ?
- majestic-2-sound
From: acidkatz
To: majestic-2-sound
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-21-10 22:53:51 PDT
Dear majestic-2-sound,
it wouldn't power on. I tried everything possible. Checked for blown fuses, it wouldn't turn on. Connected it directly to the battery like the kenwood technicians said to do, no power. Took it into a car audio shop and the unit would not turn on. I'm pretty sure the unit was bad.
- acidkatz
From: majestic-2-sound
To: acidkatz
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-21-10 18:00:12 PDT
Dear acidkatz,
Hi Sir,
We have received the unit and have it tested and it's working fine. May I know exactly was the problem with it?
Thank you.
- majestic-2-sound
From: acidkatz
To: majestic-2-sound
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-17-10 22:08:32 PDT
Dear majestic-2-sound,
alright. whats the rma number for it?
- acidkatz
From: majestic-2-sound
To: acidkatz
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-17-10 17:21:19 PDT
Dear acidkatz,
Hi Sir,
Please send it back to us so we can check it:
Shipping Department
524 E. Pacific Coast Hwy
Long Beach, CA 90806
Thank you.
- majestic-2-sound
From: acidkatz
To: majestic-2-sound
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-17-10 15:48:08 PDT
Dear majestic-2-sound,
Hey, I just received the headunit and tried to install it and it wouldn't power on.I troubleshooted with kenwood and they said the unit was defective. I'd like to send it back.
- acidkatz
Dear acidkatz,
Sorry but the point is that it works so you should of never sent it back to us , now we are stock with shipping and ebay and paypal fees for no reason.
- majestic-2-sound
Did this answer your question? If not, let the seller know.
Respond
From: acidkatz
To: majestic-2-sound
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-24-10 21:17:26 PDT
Dear majestic-2-sound,
i don't know how it works for you guys when I myself hooked it up and then had an audio shop hook it up and it still did not work but like i said I have left my place and would like my money back. If there is nothing wrong with it then i'm sure you'll be able to sell it fine.
- acidkatz
From: majestic-2-sound
To: acidkatz
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-24-10 12:12:48 PDT
Dear acidkatz,
Hi ,
As you see on our policy we do not do refund but we offerd it to you thinking that the unit was bad but there is nothing wrong with it , it works right away once we hooked it up and it id the same unit you sent back to us with the same ceriel # . So again there is nothing wrong with the product .
- majestic-2-sound
From: acidkatz
To: majestic-2-sound
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-23-10 21:42:53 PDT
Dear majestic-2-sound,
I tried to hook it up myself and also took it to a stereo shop where they have that same unit and they could not get it to work either. I don't want this unit back as i got it from them because it worked. I want my money back and i'm not even asking for the shipping costs i paid to get it back to you.
- acidkatz
From: majestic-2-sound
To: acidkatz
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-22-10 15:35:34 PDT
Dear acidkatz,
Hi there,
There something not right because we put it on a bench test and it powerd up right away and everything works fine , so you want us to ship it back to you ?
- majestic-2-sound
From: acidkatz
To: majestic-2-sound
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-21-10 22:53:51 PDT
Dear majestic-2-sound,
it wouldn't power on. I tried everything possible. Checked for blown fuses, it wouldn't turn on. Connected it directly to the battery like the kenwood technicians said to do, no power. Took it into a car audio shop and the unit would not turn on. I'm pretty sure the unit was bad.
- acidkatz
From: majestic-2-sound
To: acidkatz
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-21-10 18:00:12 PDT
Dear acidkatz,
Hi Sir,
We have received the unit and have it tested and it's working fine. May I know exactly was the problem with it?
Thank you.
- majestic-2-sound
From: acidkatz
To: majestic-2-sound
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-17-10 22:08:32 PDT
Dear majestic-2-sound,
alright. whats the rma number for it?
- acidkatz
From: majestic-2-sound
To: acidkatz
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-17-10 17:21:19 PDT
Dear acidkatz,
Hi Sir,
Please send it back to us so we can check it:
Shipping Department
524 E. Pacific Coast Hwy
Long Beach, CA 90806
Thank you.
- majestic-2-sound
From: acidkatz
To: majestic-2-sound
Subject: Re: acidkatz has sent a question about item #270575175984, that ended on May-08-10 11:28:57 PDT - Kenwood KDC-X994 USB/WMA/MP3/CD/Bluetooth DIN KDCX994
Sent Date: May-17-10 15:48:08 PDT
Dear majestic-2-sound,
Hey, I just received the headunit and tried to install it and it wouldn't power on.I troubleshooted with kenwood and they said the unit was defective. I'd like to send it back.
- acidkatz
