Major problems with Iraggi Alternator that was damaged during transit.

[Tahoe12]

Stay as far away as you possibly can from Iraggi. Unreliable alternators and terrible customer service.

Has he recieved it back yet? Any updates?

 

[Popwarhomie 5,000+ posts]

Iraggi to mechman... Lmao. Didn't learn much..

Mechman is rated F with the BBB.

 

[Tahoe12]

Ouch lol

 

[ghettogeddy]

Get in touch with Mike singer @ singer alternators i bet he would love to fix it and make it better. Hands down Mike has the best customer service in the alt biz

Sent from my LG-H901 using Tapatalk

 

[SkwurlyFab 10+ year member]

Has he recieved it back yet? Any updates?

Yeah he got it back on 12/24. Of course he never reached out to me about it but I got him to confirm receipt on 1/6.

I asked when he would be repairing it and sending it back and now he says he's going to file a claim (which he didn't want to do for me before) and he won't be repairing my alternator until USPS finalizes the claim. He confirmed that he will only be getting $50 back plus shipping costs. I'm still baffled as to why he would insure a $400 alternator for only $50...

I asked him to fix it and send it back right now since it's a product I've already paid for, including the warranty, and he went silent on me. No word from him since then and I don't expect to hear from him anytime soon either.

 

[SkwurlyFab 10+ year member]

Iraggi to mechman... Lmao. Didn't learn much..
Mechman is rated F with the BBB.

I dunno know man, the alternator I got from Mechman looks and feels beefy as hell. It's on a whole new level compared to Iraggi. I will say shipping was a bit slow, almost a month from when I ordered it. And I don't know how their customer service is if I run into any problems. But judging by the build quality of the alt, and the way they packaged it, I would say this is at the very least a solid step up from the Iraggi alt I had before.

I got this 6 phase 250a E-series model that has this crazy square wire in it - E Series 250 amp Billet alternator 4 pin GM truck - Black - Mechman Alternators

This video really sold me on it -



Here's a photo of my new alt

 

[els1989]

Iraggi to mechman... Lmao. Didn't learn much..
Mechman is rated F with the BBB.

You realize all it takes to have a good rating with the BBB is to pay the fees... They probably don't pay fees to BBB hence their rating... I've heard of people having problems with pretty much every alt brand out there so far

Sent from my iPhone using Tapatalk

 

[Popwarhomie 5,000+ posts]

You realize all it takes to have a good rating with the BBB is to pay the fees... They probably don't pay fees to BBB hence their rating... I've heard of people having problems with pretty much every alt brand out there so far

Sent from my iPhone using Tapatalk

No...

They have an F rating because of their terrible customer service....

 

[jco1385 5,000+ posts]

Nate at Excessive Amperage //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

Holler at him. //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

 

[els1989]

Idk I haven't had an issue with them as of yet... Probably because my 370a performs flawlessly

Sent from my iPhone using Tapatalk

 

[SkwurlyFab 10+ year member]

STATUS UPDATE: Iraggi has had my alternator at his shop for over a month. Still no sign of it being repaired. Last time I talked to him was on 1/20 and he said my alternator would be repaired in 3 - 5 business days. We are not on the 7th business day from that statement. No call, no email, no update. What a stand up guy! He sure does know how to take care of his customers that have spent over $1200 with him (sarcasm) //content.invisioncic.com/y282845/emoticons/suicide.gif.a649d21efc0d1fd4890a6428166586c1.gif

 

[Melissa Stephens Jones]

Let me start off by saying that that I’ve been a customer of Iraggi Alternator for over 5 years now and have purchased two HO alts from him, both with lifetime warranties added. During that time I have had to send them in for repair on three separate occasions due to breakage. I have paid for the shipping to his shop every time, which is usually around $40. So that’s $120 in shipping broken alternators back to him right there on top of the $1000+ I’ve already spent, not including installation charges.

This most recent warranty repair is causing me some major problems now. My alternator stopped charging my batteries completely so I contacted Iraggi about a repair. He said to send it in and he would fix it up. Cool.

So I pay the $41 for shipping it to him on 10/31/15.

He repairs it and ships it back to me providing tracking info on 11/10/15.

I receive the package on 11/25/15 (took a little while due to change of address).

When I open the main box I find that the alternator is packed inside another smaller box that’s loosely floating around in some packing peanuts. The smaller box looked pretty rough and wouldn’t you know it, when I pulled the alternator out the housing was cracked, the positive terminal was bent, and when I spun the shaft it made a terrible clicking sound coming from inside the case on every rotation. Clearly damaged during transit due to the inadequate packaging job.

Video of alternator making noises from inside the case: https://vid.me/e/wnFh

I email Iraggi after almost a month of my truck being out of commission and tell him it’s been damaged in transit. He says to send it back and he’ll fix it again. Ok cool.. so I ask him for the return shipping label and he says, “It was packed exactly like USPS states in their documentation. I’m not paying for the shipping.”

I told him that it should be his responsibility since either he or his employee clearly didn’t pack the item properly for how heavy it is. He responded by saying, “For the past 18 years customer pays shipping here and Iraggi pays shipping back to customer. Shipping damage is not a warranty issue. That's an issue with the shipping company.”

So then I figured if he’s going to refuse to pay for return shipping, I’ll just have him file a claim with the shipper so I can get my money back and buy a new alternator from somewhere else. But when I asked him to file a claim for the damaged alt, he says, “The receiver makes the claim. It’s how we have always submitted claims.”

Now I know very well that the shipper can file a claim for a damaged item quite easily. I do it all the time since I ship lots of products for various businesses every week. And it’s something I’m happy to do because it helps my customers and makes things easy on them. It’s called putting the customer first and providing quality customer service. But Iraggi refuses to take any responsibility for the terrible packaging job, won’t send me a return label, and says it’s my job to file the claim.

Fine, I’ll do it myself then. And then I’ll go buy a new alt from Mechman as a solution to this problem. But wait... I can’t! Turns out Iraggi didn’t even insure the package for anything more than the standard $50 of coverage that USPS provides. And he stated that it’s value is only 50 bucks. So now I’m stuck with this broken alt that I refuse to spend another cent on shipping it back to Iraggi, and I can’t even file a claim with USPS for the damage during transit since it wasn’t fully insured.

Dominick Iraggi is producing sub-par alternators that break under normal use, packaging them improperly for shipment, skimping on insurance coverage, and then forcing his customers to deal with the problems that he creates with zero assistance from himself.

So what do you guys think? Is it my responsibility to pay for shipping it back to him for repair once again, or would you agree that he should cover that return shipping charge? All I want to do at this point is send it back to him for repair so I can sell it and cover some of the cash I have to shell out for a new alt. I doubt it's worth much though since it's used and made by Iraggi who's rep has completely gone down the drain in the last few years..

TL;DR: Spent over 1k on alternators from Iraggi over past 5 years. Breaks for the third time, I send it in, he repairs it, sends it back and it arrives broken due to his poor packaging. He now refuses to send me a return label and says its my responsibility to mail it back to him again. He didn't even insure it for anything more than the included $50 so I can't claim it as a loss with USPS!

Hi there. I know that this is extremely old post, but I could not help but respond. My name is Melissa and I have been working at Iraggi Alternator for 6 1/2 years now. I have completely restructured the entire business model, pricing, customer service expectation, the website, Facebook site, google site and a zillion other things to try and show people that Iraggi Alternators is not the same as it was 8+ years ago.

I know when you have a bad experience it tends to stick with you and it is hard to trust that business/person again, and I completely understand that 100%....Now that I am the Director of Operations and CFO things are a lot different. I would love an opportunity to maybe prove that to you in the future. If you would like to view some of the things I have done I provided the links as well as my contact info if you have any questions, or just want to vent about your experience.

I do apologize for the experience that you had I really do and assure you that our business models have changed and we are growing and learning everyday how to provide the best products and customer service possible! Again, I am sorry for your past experience.


https://www.facebook.com/iraggialternators
https://www.iraggialternator.com/

 

[YourNameHere 10+ year member]

Give us a coupon code or Get the Fuck out of here!

 

[staan]

do you now package and ship and insure correctly?

 

[Slo_Ride 5,000+ posts]

Give us a coupon code or Get the Fuck out of here!

If I say anything to upset your snowflake ass it's a problem but it's okay for you to say **** like this? How about you STFU and GTFO!