DHL sucks

[jacka 10+ year member]

So I had a box made and sent out on 2/21, expected delivery date of 2/27. Hasn't been scanned since it left the origin. Called them yesterday, they told me they'd look into and call me back. Four hours later, I get a call back with the person repeating everything that first person said, and that they would call me back today at 1130am. I don't get a call, so I call them. Turns out they have no idea where the package is and filed a lost claim, keeping me out of the loop as much as possible I suppose. Customer service sucks, the reps don't know shit. And I don't get how a 70 lb. big enclosure is 'lost.' So they stick me with a claim confirmation number and I have no other choice but to wait. There's no way of contacting the service department either, how convenient.

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[psych0ticnemes1 5,000+ posts]

So I had a box made and sent out on 2/21, expected delivery date of 2/27. Hasn't been scanned since it left the origin. Called them yesterday, they told me they'd look into and call me back. Four hours later, I get a call back with the person repeating everything that first person said, and that they would call me back today at 1130am. I don't get a call, so I call them. Turns out they have no idea where the package is and filed a lost claim, keeping me out of the loop as much as possible I suppose. Customer service sucks, the reps don't know shit. And I don't get how a 70 lb. big enclosure is 'lost.' So they stick me with a claim confirmation number and I have no other choice but to wait. There's no way of contacting the service department either, how convenient.

yup... it blows. It is most likely beat to shit as well...

 

[mjf 10+ year member]

someone probably stole it.

 

[duece212 5,000+ posts]

//content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif DHL is the Devil //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

They have the absolute worst customer service ever...if you keep on them though they might eventually pay up on a claim.

 

[baseballer1100 5,000+ posts]

Thats crazy.

 

[mrogowski 5,000+ posts]

Everything I get shipped to me through DHL comes with holes in the box and parts spilling out of it.

All this at no extra charge too! //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

 

[qtipextra 5,000+ posts]

I've had one thing shipped to me through DHL, which was my sub box, about 75 lbs. It got here way fast, and came half way across the country. There was nothing wrong with it either, it was in perfect condition, the box looked like it had been taken care of, and I was impressed. It must have been a rare thing because I don't seem to hear many other good experiences with them.

 

[Chevyaudio 5,000+ posts]

From my experience...if you pack something properly...you can't beat UPS.

 

[dkmesa 10+ year member]

Who the **** would ship DHL? My shit was supposed to get here today...I check the online itinerary -- 2:16PM scanned on truck, 3:47PM tried to deliver, consignee not home....I was at my house since 2PM today, ****ing **** ******* pieces of shit

 

[elementxero 10+ year member]

My company uses DHL and at least a couple times a month I end up calling our **** account rep to badger her into not charging for shipments they **** up, of which there are MANY.

DHL is by far teh worst.

 

[xterra_on_22s 10+ year member]

i'm on the same situation suppose to receive ahipmenton 4/72 call today and they said they'll call back and i'm still waiting

 

[donpisto 5,000+ posts]

Everything I get shipped to me through DHL comes with holes in the box and parts spilling out of it.
All this at no extra charge too! //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

When my xxx 6500 was sent to me through DHL, the box had cuts in it and the amp was partly exposed through the box. I was so mad because some of the mountings were bent. On top of that there were two items being sent to me under the same tracking number. I told them I will pick them up at their center and the following day one package was there and the other was on a delivery truck. Then they tell me it also has its own tracking number, which is weird. At least that was in one piece. Fed Ex FTW. I've never had problems with them and they are by far the cheapest every time I have had to ship something. Plus, when I had something delayed once I called to see whats going on and they said they would call back and confirm an update and they actually did. They even sent an email confirmation.

 

[ace_800 5,000+ posts]

They stole my camcorder I sent to my mom and replaced it with some eye glasses

 

[ssj2xxgotenxx 10+ year member]

eh... what's new?

 

[sdmtnbiker420 10+ year member]

DHL threw a package over my fence once. Inside was brand new fenders, they were ruined and I had to pay for shipping back, and got my refund.

I took the box straight to UPS and they would not ship it because the box was so messed up. The same way DHL threw it over my fence.