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Reload Thread: wow - thanks Infinity!

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    velko's Avatar
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    wow - thanks Infinity!

    I bought my Infinity 6x9s from an UNauthorized dealer. After a while I was playing around with one of those sound test CDs and noticed that one of the 6x9s wasn't right - it was cutting off above 8kHz. This is a couple of months after the install. It wasn't the crossovers - it was the speaker. E-mailed the co. I bought it from and they said that I could send it back to them. (and, BTW, I didn't even have a receipt from them since I paid by money order) The problem was that they said if they discovered that nothing was wrong with the speaker, or, that if the problem was because of the install they would have to charge $39.95. And this company only ships out Fed Ex so I could see where this was going, that to get my speaker back IF I sent it to them it would cost some dough so I said screw it and e-mailed Infinity HQ and they said send it in and I did. Just the one bad one.

    About a month goes by. I didn't even miss the rear 6x9. Get a heavy *** box today and WHAM - a brand new f-in pair of 6x9s!!!!! I'm happy as *****.







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    Re: wow - thanks Infinity!

    thats the kind of customer service all good reputable companys should have> bravo infinity
    Last edited by bonesninja; 11-18-2004 at 05:52 PM.



    Quote Originally Posted by chase007 View Post
    if u need a box...I'l taked 3 years of shop class so i know what im doing.

    after i explained to him there's more to a proper box than boards and glue and he should practice before trying to sell boxes to others

    Quote Originally Posted by chase007 View Post
    yes personaly if it was some one elce that just starting making boxes but i'v taken shop for 3 years now...Making a lil box is nothing i don't need to pratice on a box to get it right i learned alot of stuff from 1 box and i can fix that in my next box
    after i told him that customers would care about the looks of the box

    Quote Originally Posted by chase007 View Post
    if u want some thing that looks pretty why don't u find a black guy with a big d*ck.

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    Re: wow - thanks Infinity!

    infinitys a really good company, i blew a Kappa Perfect 12.1D unauthorized on ebay and sent it to them (even told them it was bought on ebay) and they sent me a brand new 12.1d straight from the factory fully warranteed. Good to see some quick nice service from a mainstream company like them



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    Re: wow - thanks Infinity!

    Quote Originally Posted by Strecker25
    infinitys a really good company, i blew a Kappa Perfect 12.1D unauthorized on ebay and sent it to them (even told them it was bought on ebay) and they sent me a brand new 12.1d straight from the factory fully warranteed. Good to see some quick nice service from a mainstream company like them
    How long did it take them?

    I just sent my 2 in because I blew them.




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    Re: wow - thanks Infinity!

    where did you find the email address to infinity kappa? one of my 6x9 speaker is BROKEN (not blown) and im hoping they will fix that speaker for me =). should i send both of the speaker or juss 1 would be fine?




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    Re: wow - thanks Infinity!

    I wish I would have known that when my Kappa 60.5cs's took a crap on me



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    Quote Originally Posted by GeekSquad View Post
    Make the port as large and as round as possible. For example, a square port is more round than a rectangular one; an octogonal port is more round than a square port. Also, keep the number of ports down to one, if possible.

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    Re: wow - thanks Infinity!

    One reason I run infinity comps and coaxils.



    Quote Originally Posted by Scoobydoo View Post
    Before poking fun at others at least learn to spell. I won't go into all the gammar mistakes!
    Irony?

    Quote Originally Posted by audioholic View Post
    Your sig... Im trying to figure out if you think he spelled grammar wrong. Because, he didn't. Irony indeed.

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    Re: wow - thanks Infinity!

    Quote Originally Posted by bonesninja
    thats the kind of customer service all good reputable companys should have> bravo infinity

    But that's horrible service to their dealer. If Infinity is going to "warranty" items bought unauthorized, then what benefits are there go buying from a dealer and paying a somewhat higher price? Not many.

    I frankly wish Infinity hadn't done anything.




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    Re: wow - thanks Infinity!

    Quote Originally Posted by babyloc86
    where did you find the email address to infinity
    http://www.infinitysystems.com/carau...t_support.aspx

    Select your product from the pull-down menu and click submit, then click contact us at the bottom




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    Re: wow - thanks Infinity!

    i contacted infinity about a blown crossover on my 60.5 cs and i told them i purchased them on ebay and they told me that they were sorry about the problem and they could warrent them so i had to buy a new crossover off of infinity




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    Re: wow - thanks Infinity!

    Quote Originally Posted by joeboxer5876
    and they could warrent them so i had to buy a new crossover off of infinity
    They could, But you still had to buy a new one???



    Quote Originally Posted by Scoobydoo View Post
    Before poking fun at others at least learn to spell. I won't go into all the gammar mistakes!
    Irony?

    Quote Originally Posted by audioholic View Post
    Your sig... Im trying to figure out if you think he spelled grammar wrong. Because, he didn't. Irony indeed.

  12. #12
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    Re: wow - thanks Infinity!

    Quote Originally Posted by tRiGgEr
    They could, But you still had to buy a new one???

    Probably a typo. Probably meant to say "couldn't" instead of could.


    And nothing against you personally joeboxer; but I'm glad Infinity didn't warranty the item. More companies need to enforce their authorized/unauthorized sales policies.




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    Re: wow - thanks Infinity!

    ya could have just bought my crossover... I have two laying around



    07 black Yamaha V-Star FI 1300. 08 GMC Sierra QC SLE2 Texas Edition
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    Quote Originally Posted by GeekSquad View Post
    Make the port as large and as round as possible. For example, a square port is more round than a rectangular one; an octogonal port is more round than a square port. Also, keep the number of ports down to one, if possible.

  14. #14
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    Re: wow - thanks Infinity!

    Quote Originally Posted by squeak9798
    Probably a typo. Probably meant to say "couldn't" instead of could.


    And nothing against you personally joeboxer; but I'm glad Infinity didn't warranty the item. More companies need to enforce their authorized/unauthorized sales policies.

    i agree with me buying a new crossover. i still saved cause of ebay. if i bought it off crutchfield and they didnt warranty it then i would be pissed. i think they handled it right and thats the way i expected them to handle it.




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