Re: team nutz - pittsburgh
Thank you everyone for the supports and concerns.
To answer several simple questions and then I do have work to do.
US Amps recommended to purchase there AX3200D for this subwoofer, so you there would be enough power to use this subwoofer to the max. They never said put 3000 watts into a 2000 watt RMS woofer. What they said is the AX1500DE does not seem to be enough to move the sub to its potention and customers wants. Instead of turning up all the gains and turning up the bass gains on the radio and sending in distortion that does damage a sub. A 500 watt amplifier can damage a 2000 Watt subwoofer if it is not tuned correctly.
As soon as I seen trouble with the amp and sub combination I called Matthew and told him of my concerns. I told him what US Amps said and asked him what to do. I did tell him not to play the woofer until the problem was fixed. Once he left my show he obviously played the woofer, he actually video taped it as proof to not listening to my recommendations. I did everything I could to protect that woofer and the customers investment. Even though he did not buy it from me, I still did not want to see him spend that kind of money to damage it and waste the money.
When Matthew asked me to come back to the shop, I brought him in immediately around all scheduled appointments. We went over the sub again to the point of removing it from the box. The voice coil was moving freely, it read a 2.6 ohm reading on both coils which is fine. It may be .6 off because of angle the sub sits on the ground or weather I don't know. The voice coil can be seen on this sub, It was not physically separated or scratched when we looked over it together.
I wired the sub in front of Matthew, showed him that it moved in phase with a battery, by moving each coil individually and together. Put the sub back in the car, turned the volume up and showed him what we had.
If there were any mistakes that happened on the way, I don't know, but I do know that we addressed all our concerns to the customer, We recommend him keep his aftermarket higher amperage alternator, in, which he insisted on removing. The ground wire to the rear battery was in the car since August with no problem so we did not look at it or change it (If it isn't broke, don't Fix it)
Bottom line we went over and beyond for this customer and it upsets me to see the reactions I have received on ROE and here from him and his friends that sole goal in life to get people upset online, because they no they are safe behind a computer.
Obviously he is only here to bash us, as this forum is designed to do. He can call me all the names he wants, on here because he feels protected and secure here.
Again thank you everyone for the support, hopefully this will not ruin our companies reputation as we do strive for the best customer service in the Pittsburgh areas, my resume and my shops resume speaks for itself. The long time relationship with other shops across the country and in the DB Drag Racing area. You can call countless references such as manufactures and other shop owners around the areas, I have never bad mouthed any other shop owner and anyone that knows me has never said anything bad back to me, to my face or behind my back. Thank you everyone, and hopefully we can look past this person who's sole goal in life right not is to make us look bad and call us names.
2005 & 2006 DB Drag Racing Deathmatch Champions
2007 Street Trendz Magazine Installer of the Year
2007 Mobile Spec Installer Challenge Winners.
2007 MECA World Finals Championship