I placed an order with them on Friday for a gallon of resin + MEKP. Stupid me, I forgot to order Meguiar's Mold Release Wax so I can duplicate some OEM parts. Well, they went into the warehouse, checked for the order, and added the wax!!!!! I had to pay for the wax (duh), but thanks to their awesome customer service, I don't have to pay an extra $10 in shipping. Good deal!!!!!!!